Client Success Specialist
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Job Description
Client Success Specialist managing relationships between clients and Ventra Health's billing services. Conducting reviews of service and cash collections, identifying issues, and proposing solutions.
Responsibilities:
- Conduct regular reviews of the service and cash collections for clients
- Identify problems, propose and implement solutions
- Serve as first point of contact between clients and Ventra Health
- Develop account relationships with clients
- Establish position as a strong partnership and long-term customer ally
- Work directly with clients, including physicians, administrative staff, hospital staff, chart coordinators, insurance companies, employers, and patients
- Participate in calls with the Regional Practice Administrator to establish regular communication with clients regarding outstanding issues and program performance
- Address basic client issues and offer potential solutions to clients
- Report major client issues to leadership and make aware of potential threats/opportunities
- Complete post-meeting reports and summaries
Requirements:
- High School Diploma or Equivalent
- Some college preferred
- One (1) year of physician billing, hospital billing, or vendor management experience in revenue cycle functions
- Knowledge of Hospital Medicine Coding
- Knowledge of requirements of medical record documentation
- Knowledge of medical terminology and anatomy
- Strong relationship development skills
- Strong oral, written, and interpersonal communication skills
- Strong word processing, spreadsheet, database, and presentation software skills
- Strong analytical skills
- Strong decision-making skills
- Strong problem-solving skills
- Strong organizational skills
- Strong time management skills
- Ability to effectively present information and respond to questions from groups of executives, managers, clients and customers
- Ability to work well under pressure
- Ability to work independently
- Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
- Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to effectively communicate with all levels
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
Benefits:
- Ventra performance-based incentive plan
- Referral Bonus
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