Customer Success Manager
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Job Description
Customer Success Manager at Govly helping clients leverage AI for government business. Drive customer adoption and success while collaborating with an experienced executive team.
Responsibilities:
- Be a proactive customer success mindset
- Drive adoption, retention, and expansion for your client base
- Lead successful implementation and onboarding for new clients
- Build and enhance executive relationships within client base
- Train and educate Govly users
- Share frontline customer experiences back into the business
- Bring a scrappiness and hunger to build a truly special team
Requirements:
- 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
- Strong project management skills & are extremely organized
- Comfortable operating in a lean startup and in a fast-paced environment
- Pride in work, highly committed to honing craft and willing to learn and grow
- Complete sense of ownership; no task is too small
- Desire to be part of a high performing team and additive to the culture
Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k) plan, with company match
- 15 days of accrued PTO per year + 2 week company Holiday break
- A truly exceptional opportunity to learn, grow, and make an outsized impact!
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