Client Success Specialist
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Job Description
Client Success Specialist handling client onboarding and account management for Ascension Business Solutions. Ensuring effective communication and alignment between clients and Virtual Assistants.
Responsibilities:
- Manage client onboarding, VA readiness, and early-stage account success
- Ensure smooth onboarding execution, strong client communication, and proper alignment between client expectations and VA performance
- Facilitate onboarding sessions and coordinate across departments
- Conduct post-onboarding follow-ups to ensure smooth transition to live operations
- Monitor VA readiness prior to onboarding and coordinate with internal teams for support
- Track and report VA readiness status, onboarding progress, and client feedback
- Provide accurate and timely reporting
Requirements:
- 1–2 years experience in client success, account management, or client-facing roles
- Strong written and verbal English communication skills
- High level of proactiveness and accountability
- Strong organizational and documentation skills
- Ability to manage multiple onboarding schedules simultaneously
- Confidence in handling client communication independently
- Experience in Virtual Assistant, home care, or service-based industries (Preferred)
- Familiarity with onboarding processes and client lifecycle management (Preferred)
- Experience working with cross-functional teams (Preferred)
Benefits:
- Competitive compensation aligned with the leadership role scope
- Paid training and structured onboarding
- Fully remote work setup, including company-issued laptop and noise-canceling headset
- HMO health coverage (subject to eligibility guidelines)
- Paid Time Off (PTO)
- Performance-based annual salary increases
- Additional bonuses are available after 6 months of tenure
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