Customer Success Management Leader – Smart Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer success leader converting Trane Cloud trials into HVAC SaaS subscriptions and service revenue. Building teams and scalable engagement models for Trane Technologies’ connected climate solutions.
Responsibilities:
- Build and lead a customer success management team supporting Trane Cloud digital trials across North America
- Develop team structure, processes, tools, and success metrics across the trial lifecycle
- Track connected equipment and systems and identify appropriate end-user or owner contacts
- Lead customer onboarding and engagement around Trane Cloud capabilities, value, and use cases
- Sustain trial engagement through follow-up, site activity monitoring, customer support, and question resolution
- Increase customer satisfaction and platform engagement
- Establish end-of-trial pathways for subscriptions, service discussions, repair support, or future follow-up
- Partner with local and regional sales offices to provide sales opportunities and recommended next steps
- Track customers not ready to proceed for future re-engagement
- Maximize subscription, service agreement, and repair/service revenue from the trial funnel
- Collaborate with product, digital, service, and commercial teams to gather feedback and drive continuous improvement
- Create a simple, repeatable customer engagement model for service sales teams
- Align customer coverage strategies, field initiatives, support models, and service modernization efforts
- Evaluate organizational, process, and change management barriers and recommend practical solutions
- Support business cases, staffing strategies, and growth plans
- Lead through influence, negotiation, and cross-functional communication
- Operate remotely while supporting travel for in-person meetings, events, and training
Requirements:
- Bachelor’s degree or relevant industry experience required
- MBA or equivalent preferred
- 7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required
- HVAC experience required
- Knowledge of building systems operation, service, and selling required
- Strong business acumen connecting customer engagement activity to revenue generation and service growth
- Previous SaaS sales experience and/or customer success management leadership experience highly preferred
- Excellent written and verbal communication skills
- Ability to lead through influence
- Strong quantitative and analytical skills
- Ability to work cross-functionally and build alignment across regions, functions, and stakeholder groups
- Strong understanding of service business needs, customer engagement cycles, and growth tradeoffs across regions and functions
- Proven ability to initiate, lead, and problem solve in in-person and virtual environments preferred
- Ability to operate effectively in a remote environment with virtual collaboration and time management skills
- Willingness to support travel for in-person meetings, events, and training as needed
Benefits:
- Health insurance for employees and family
- Holistic wellness programs with incentives
- Fertility coverage
- Adoption/surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Volunteer leave
- Parental leave
- 401(k) match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
- Incentive eligible
- Travel support for in-person meetings, events, and training as needed
Similar Jobs
Customer Engagement Representative
Customer Engagement Representative supporting Cencora’s U.S. animal-health distribution services. Handling account orders, customer service, proactive sales calls, and territory support remotely in Texas.
Customer Success Manager
Customer Success Manager building relationships and driving retention for Highland Electric Fleets’ electric fleet solutions. Guiding school districts and fleet operators through onboarding, training, and issue resolution.
Customer Success Manager
Customer Success Manager growing enterprise adoption of Synera’s AI engineering platform in Germany. Leading rollouts, executive reviews, workshops, and strategic account growth.
Pipeline CSM, Immunology
Pipeline Clinical Science Manager advancing AbbVie’s immunology medicines through clinical research. Supporting investigators, clinical trials, scientific exchange, and pipeline strategy in South Korea.
Zoho CRM Specialist
Zoho CRM specialist rebuilding routing, automation, integrations and reporting. Supporting StorSuite’s vertically integrated self-storage services business through a defined offshore contract engagement.
Director of Customer Success
Director of Technical Customer Success leading IONIX’s US Customer Success team and strategic enterprise accounts. Driving cybersecurity platform adoption, measurable security outcomes, escalations, and scalable customer operations.
Customer Success Management Leader – Smart Services
Customer success leader building Trane Cloud’s HVAC trial-to-subscription model. Leading teams, onboarding, engagement, and service-growth conversion across North America.
Senior Customer Success Manager - Dental
Senior Customer Success Manager helping healthcare organizations maximize athenahealth’s healthcare IT solutions. Driving adoption, retention, growth, and measurable customer outcomes across dental accounts.
Customer Success, EMEA – Nordics
Customer Success manager driving Nordics customer adoption of ElevenLabs AI voice, creative, and agent platforms. Owning renewals, upsells, and retention across complex B2B accounts.
Director of Partner Success
Director leading partner enablement, delivery excellence, and regional team growth at Anaplan. Scaling consulting and technology partnerships across the AI-infused scenario-planning platform ecosystem.
Manager, Client Success – Public Schools
Client Success Manager leading public-school accounts and Client Success Managers for Finalsite’s K–12 EdTech platform. Driving adoption, renewals, retention, and growth.
Client Success Manager
Client Success Manager retaining and growing K–12 school accounts for Finalsite’s integrated education technology platform. Driving adoption, renewals, advocacy, and expansion.
CRM Manager
CRM Marketer driving customer engagement for Novakid’s remote English learning platform. Developing Bloomreach campaigns through customer insights, analytics, and cross-functional collaboration.
Director, Customer Success
Director of Customer Success leading global teams, renewals and adoption for StarRez’s student housing software. Driving retention, Salesforce reporting and acquired-team integration.
Senior Customer Success Manager
Senior Customer Success Manager growing enterprise learning accounts for OpenSesame, a workforce reinvention platform for the AI era. Driving adoption, renewals, retention, and upsell growth.
Customer Success Manager
Customer Success Manager leading medical operating-room installation projects for KARL STORZ. Managing technical delivery, customer satisfaction, training, and regional stakeholder relationships.
Digital Success Manager
Digital Success Manager driving ServiceTitan, Jobber, and SureStock adoption for Ferguson’s plumbing and HVAC distribution business. Expanding customer success, partnerships, and measurable digital revenue growth.
Customer Success Specialist – Marketplace Consultant
Customer Success Specialist consulting Brazilian Mercado Livre and Shopee sellers. Driving JoomPulse adoption, retention, and growth through data-based marketplace insights.
Client Success Manager
Client Success Manager owning retention, renewals, and expansion for Appointedd's B2B scheduling platform. Leading implementations, stakeholder relationships, and product adoption across client accounts.
Customer Success Associate – German/Italian
Customer Success Associate managing high-value B2B fintech accounts for Finom. Driving retention, product adoption, expansion, and revenue growth across European markets.