Customer Success, EMEA – Nordics
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Job Description
Customer Success manager driving Nordics customer adoption of ElevenLabs AI voice, creative, and agent platforms. Owning renewals, upsells, and retention across complex B2B accounts.
Responsibilities:
- Partner directly with customers across the Nordics Region to drive adoption of the ElevenLabs platform
- Administer onboarding and enablement tactics across multiple products
- Advise customers on best practices for deploying ElevenLabs across web, mobile, and backend systems
- Analyze product usage and performance signals to identify friction points and unblock adoption
- Help customers realize measurable value from the platform
- Own commercial outcomes across a defined set of accounts
- Drive Gross Revenue Retention and Net Revenue Retention through sustained multi-product adoption
- Identify expansion opportunities, drive renewals and upsells
- Partner with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth
Requirements:
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
- Fluent in Swedish and English
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API integrations and navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Excellent problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Strong understanding of the Nordics market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
Benefits:
- Annual discretionary professional development stipend
- Annual discretionary stipend for meeting colleagues
- Annual company offsite
- Monthly co-working stipend for employees not near a main hub
- Remote work arrangement
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