Customer Engagement Representative
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Job Description
Customer Engagement Representative supporting Cencora’s U.S. animal-health distribution services. Handling account orders, customer service, proactive sales calls, and territory support remotely in Texas.
Responsibilities:
- Partner with the Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts
- Answer incoming calls from assigned accounts to take sales orders and handle customer service issues
- Initiate proactive calls to established accounts to grow sales revenue and develop customer loyalty
- Assist accounts in researching and purchasing stocked and non-stocked items from Animal Health and manufacturer partners
- Deliver excellent customer service by communicating with purchasers and using reference materials as needed
- Assist accounts with questions or concerns while maintaining a professional and friendly attitude
- Assist accounts with returns of incorrect or damaged merchandise within established guidelines
- Attend weekly sales meetings about new products, industry changes, and Animal Health changes
- Process orders for the assigned territory
- Monitor backorder status for accounts
- Gather and share information regarding assigned territory or accounts with the Territory Manager partner
- Contact accounts to gather information, offer specials and programs, and communicate relevant industry information
- Support general queue sales calls
Requirements:
- Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred
- 3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred
- Knowledge and proficiency in explaining, selling, and administering products
- Ability to speak effectively in individual or group situations
- Customer-oriented and responsive to customer needs and priorities
- Ability to respond quickly to changes in day-to-day operations
- Ability to develop work objectives and action plans
- Ability to pursue commitments and action plans until objectives are achieved
- Ability to work 8am–5pm CST
- Travel requirements are minimal
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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