Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager building relationships and driving retention for Highland Electric Fleets’ electric fleet solutions. Guiding school districts and fleet operators through onboarding, training, and issue resolution.
Responsibilities:
- Build and maintain strong, long-lasting customer relationships with transportation directors, maintenance staff, drivers and other essential operations staff
- Guide customers through onboarding, provide training and support, project manage internal and external teams, and coordinate with bus dealers and OEMs for a smooth transition to EVSBs
- Proactively monitor customer relationships, identify issues, and develop effective resolution strategies
- Tailor service offerings to customers’ specific operational needs
- Analyze data and performance metrics and provide data-driven recommendations
- Liaise between customers and internal teams to resolve issues promptly and ensure customer satisfaction
- Collect and relay customer feedback to Technology, Project Development teams, and other stakeholders
- Partner with bus dealers, OEMs and customer maintenance teams to ensure operational efficiency and fast issue resolution
- Cultivate and maintain post-sale customer relationships to drive satisfaction, retention and loyalty
- Advocate for customers throughout the customer journey and collaborate cross-functionally to achieve customer goals
Requirements:
- 2+ years of experience in a customer-facing role, such as Customer Success, Project Management, Partnership Management, or Account Management.
- Bachelor’s degree or equivalent experience in a relevant field (business, technology, engineering)
- Extreme empathy and ability to take initiative to do the right thing for the customer
- Strong project management skills
- Ability to travel to customer sites on a monthly basis
- Data-driven approach to problem solving
- Strong written and verbal communication skills with excellent presentation skills
- Experience and knowledge of ticketing systems, workflows, tools and processes for customer service
- Confident, high energy, self-motivated and a team player
- Experience working with senior and executive-level customer contacts
- Ability and desire to work and excel in fast-paced environment with ambiguity and processes that are still being defined
- Understanding of web applications and ability to learn new technologies
- Experience working in a non-SaaS industry and/or with municipal or government entities is a plus
Benefits:
- Competitive base salary and performance-based bonus program
- A supportive, highly collaborative, team-oriented environment
- Ability to work with bright, innovative, and forward-thinking colleagues
- Health, Vision, and Dental coverage for employees & their dependents
- Generous Paid Time Off
- 401(k) program and company match
Similar Jobs
Customer Engagement Representative
Customer Engagement Representative supporting Cencora’s U.S. animal-health distribution services. Handling account orders, customer service, proactive sales calls, and territory support remotely in Texas.
Customer Success Management Leader – Smart Services
Customer success leader converting Trane Cloud trials into HVAC SaaS subscriptions and service revenue. Building teams and scalable engagement models for Trane Technologies’ connected climate solutions.
Customer Success Manager
Customer Success Manager growing enterprise adoption of Synera’s AI engineering platform in Germany. Leading rollouts, executive reviews, workshops, and strategic account growth.
Pipeline CSM, Immunology
Pipeline Clinical Science Manager advancing AbbVie’s immunology medicines through clinical research. Supporting investigators, clinical trials, scientific exchange, and pipeline strategy in South Korea.
Zoho CRM Specialist
Zoho CRM specialist rebuilding routing, automation, integrations and reporting. Supporting StorSuite’s vertically integrated self-storage services business through a defined offshore contract engagement.
Director of Customer Success
Director of Technical Customer Success leading IONIX’s US Customer Success team and strategic enterprise accounts. Driving cybersecurity platform adoption, measurable security outcomes, escalations, and scalable customer operations.
Customer Success Management Leader – Smart Services
Customer success leader building Trane Cloud’s HVAC trial-to-subscription model. Leading teams, onboarding, engagement, and service-growth conversion across North America.
Senior Customer Success Manager - Dental
Senior Customer Success Manager helping healthcare organizations maximize athenahealth’s healthcare IT solutions. Driving adoption, retention, growth, and measurable customer outcomes across dental accounts.
Customer Success, EMEA – Nordics
Customer Success manager driving Nordics customer adoption of ElevenLabs AI voice, creative, and agent platforms. Owning renewals, upsells, and retention across complex B2B accounts.
Director of Partner Success
Director leading partner enablement, delivery excellence, and regional team growth at Anaplan. Scaling consulting and technology partnerships across the AI-infused scenario-planning platform ecosystem.
Manager, Client Success – Public Schools
Client Success Manager leading public-school accounts and Client Success Managers for Finalsite’s K–12 EdTech platform. Driving adoption, renewals, retention, and growth.
Client Success Manager
Client Success Manager retaining and growing K–12 school accounts for Finalsite’s integrated education technology platform. Driving adoption, renewals, advocacy, and expansion.
CRM Manager
CRM Marketer driving customer engagement for Novakid’s remote English learning platform. Developing Bloomreach campaigns through customer insights, analytics, and cross-functional collaboration.
Director, Customer Success
Director of Customer Success leading global teams, renewals and adoption for StarRez’s student housing software. Driving retention, Salesforce reporting and acquired-team integration.
Senior Customer Success Manager
Senior Customer Success Manager growing enterprise learning accounts for OpenSesame, a workforce reinvention platform for the AI era. Driving adoption, renewals, retention, and upsell growth.
Customer Success Manager
Customer Success Manager leading medical operating-room installation projects for KARL STORZ. Managing technical delivery, customer satisfaction, training, and regional stakeholder relationships.
Digital Success Manager
Digital Success Manager driving ServiceTitan, Jobber, and SureStock adoption for Ferguson’s plumbing and HVAC distribution business. Expanding customer success, partnerships, and measurable digital revenue growth.
Customer Success Specialist – Marketplace Consultant
Customer Success Specialist consulting Brazilian Mercado Livre and Shopee sellers. Driving JoomPulse adoption, retention, and growth through data-based marketplace insights.
Client Success Manager
Client Success Manager owning retention, renewals, and expansion for Appointedd's B2B scheduling platform. Leading implementations, stakeholder relationships, and product adoption across client accounts.
Customer Success Associate – German/Italian
Customer Success Associate managing high-value B2B fintech accounts for Finom. Driving retention, product adoption, expansion, and revenue growth across European markets.