Client Support Technician – Part Time
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Job Description
Client Support Technician providing technology operations support and helpdesk solutions for clients of Personified IT services company. Assisting in maintaining various technologies and enhancing IT operations.
Responsibilities:
- Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.
- Communicating with users directly via Google Meet, Zoom, or Phone Call
- Installing, configuring, and mentoring end users on client-approved software
- Maintaining and coordinating IT training support for new client staff, as requested or scheduled
- Assisting in improving existing IT automation tools and workflows
- Removing adware, spyware, and viruses as detected on client hardware
- Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
- Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness
- Providing coverage during peak support times, team PTO, or increased client demand
- Willingness to work outside of normal business hours on an as-needed basis
- Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed
- Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)
- Other duties as needed
Requirements:
- At least 2 years of Mac & Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
- Experience in a customer-facing role, and a track record of providing great customer/client experiences
- Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
- Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
- Willingness to work outside of normal business hours as required.
- Ability to work flexibly on a contract basis, with hours varying based on business needs
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