Clinical Education & Product Coordination Associate

Posted 2ds ago

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Job Description

Clinical Education & Product Coordination Associate providing training and support for Fujifilm’s Endoscopy equipment. Requires travel and offers regional resource management for hands-on courses.

Responsibilities:

  • Serve as the primary regional resource by supporting and providing continuous training and education of Fujifilm’s equipment and/or services for our customers.
  • Serve as primary point of contact for regional hands-on events and/or trainings.
  • Serve as primary resource for specified hands-on events and/or training, leveraging Fujifilm’s technologies.
  • Based on individual requests, enter required equipment into internal database, communicate needs in a timely manner and work with Operations to provide updates and ensure requested equipment is shipped.
  • Work with manager to identify internal resource needs based on size and duration of hands-on event and/or training.
  • Set up and support Fujifilm video tower / system.
  • Inspect, troubleshoot, and maintain all Fujifilm equipment.
  • Provide support as it relates to the functionality and operation of Fujifilm equipment throughout the given regional hands-on event and/or training.
  • Pack up all Fujifilm equipment after each event and/or training.
  • Identify process improvement opportunities and design and implement workflows to improve efficiency.
  • Offer regional support to accounts on the proper handling, reprocessing and overall functionality of Fujifilm equipment.
  • Support use of Fujifilm equipment in clinical research projects.
  • Share key learnings with regional clinical specialists in support of overall management of these accounts.
  • Attend local, regional, and national trade shows as requested.

Requirements:

  • High School Diploma or equivalent is required.
  • Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
  • Minimum of 2 years of field sales or clinical experience desired.
  • Experience providing training on technical equipment is desired.
  • Knowledge of and experience in GI/pulmonary flexible endoscopy preferred.
  • Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications.
  • Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
  • Strong attention to detail.
  • Strong time management skills.
  • Ability to identify ways to improve workflow processes.
  • Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
  • Ability to provide expert guidance, training, and support to ensure optimal utilization of Fujifilm’s equipment.
  • Decision-making skills to determine usage of Fujifilm equipment and type of training needed by customers to effectively utilize the technology.
  • Ability to multi-task and work on several projects simultaneously.
  • Ability to prioritize customer requirements.
  • Ability to present information in front of small groups of people.

Benefits:

  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
  • Adhere to all safety policies and procedures.
  • Extensive (up to 80%) travel may be required based on business need, including weekends.