Clinical Manager
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Job Description
Clinical Manager leading Cosán’s virtual care coordination teams for at-risk older adults. Managing workflows, coaching staff, and driving clinical performance from a compliant home office.
Responsibilities:
- Direct and manage daily workflow, queues, and work prioritization to meet productivity, quality, and service-level targets
- Monitor real-time performance metrics and address volume, coverage, or quality issues
- Ensure staffing coverage across shifts, including schedule adjustments and PTO coordination
- Coach, provide feedback, and support care coordination staff
- Conduct structured one-on-one meetings focused on performance, quality, and development
- Lead weekly team meetings and cascade priorities and updates
- Maintain day-to-day engagement, remove barriers, and address issues in real time
- Foster an accountable team environment supporting engagement, development, and retention
- Track productivity, quality, and compliance metrics using defined metrics and scorecards
- Provide documented input for performance reviews, promotions, and compensation discussions
- Partner with Clinical Operations and HR on performance improvement plans and corrective actions
- Lead structured team communication through huddles, one-on-ones, and all-hands participation
- Surface team sentiment, concerns, operational risks, trends, and improvement opportunities to leadership
- Participate in interviews and provide hiring recommendations
- Support onboarding and deliver hands-on training
- Monitor new hire progress and reinforce training
- Identify development opportunities and support high-potential team members
- Serve as the first point of contact for employee relations issues
- Ensure adherence to organizational policies, procedures, and clinical documentation standards
- Escalate complex employee relations, performance, or compliance issues to the Director
Requirements:
- Prior experience supervising or managing a production-based team in a healthcare, clinical operations, or call center environment
- Demonstrated experience managing productivity, quality, and service-level performance
- Strong working knowledge of care coordination or clinical operations workflows
- Experience using EMR systems, workforce management tools, and performance dashboards
- Strong communication, organizational, and interpersonal skills
- Experience supervising 10 or more direct reports preferred
- Background in chronic care management or similar care delivery models preferred
- Experience supporting performance management and corrective action processes preferred
- Candidates must reside in the United States
- Private, stationary, HIPAA-compliant workspace within the home
- High-speed broadband internet required
- Minimum internet speed of 50 Mbps download / 5 Mbps upload
- Secure internet connection and ability to protect confidential patient information
- Working from public spaces, shared co-working environments, or while traveling is not permitted
Benefits:
- Paid Time Off + Company Holidays
- Medical, Dental, Vision Insurance
- Complimentary Life Insurance
- 401(k) Plan
- Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage
- Employee Assistance Program including mental health resources
- Company-provided equipment (laptop, monitor, headset, etc.)
- Flexible, remote-first opportunities (role specific)
- Continuous learning and clinical excellence
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