Clinical Retention Specialist – Central
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Job Description
Clinical Retention Specialist for the Central region enhancing diabetes care through Omnipod products. Focusing on education, patient engagement, and customer retention in a clinical setting.
Responsibilities:
- Apply foundational, evidence-based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy.
- Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.
- Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
- Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
- Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.
- Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.
Requirements:
- Bachelor’s degree required.
- Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
- 3+ years of experience training and/or supporting insulin pump patients.
- Direct experience working with healthcare providers in a diabetes care setting.
- Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
- Ability to maintain all required professional licensure and Omnipod product certifications.
- Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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