Clinical Retention Specialist – South Central
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Job Description
Clinical Retention Specialist enhancing Omnipod usage for diabetes patients. Engaging healthcare providers and fostering long-term therapy adoption across multiple US states.
Responsibilities:
- Apply clinical expertise to support patient interactions and successful use of Omnipod therapy.
- Deliver personalized education and training to new and existing patients and healthcare providers.
- Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption.
- Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations.
- Execute plans to support customer retention and sustained adoption of Omnipod therapy.
- Conduct proactive outreach to assess satisfaction and reinforce product value.
- Collaborate with internal teams to enhance customer engagement strategies and workflows.
- Accurately document all customer interactions, outcomes, and next steps in Salesforce.
Requirements:
- Bachelor’s degree required.
- Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
- 3+ years of experience training and/or supporting insulin pump patients.
- Direct experience working with healthcare providers in a diabetes care setting.
- Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
- Ability to maintain all required professional licensure and Omnipod product certifications.
- Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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