Cloud Infrastructure Engineer
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Job Description
Cloud Infrastructure Engineer troubleshooting AWS and Azure production infrastructure for an automation-focused defense company. Automating operations with Linux, Python, Bash, Ansible, and AI tools.
Responsibilities:
- Serve as the first point of contact for cloud-related customer and application-team escalations
- Monitor production infrastructure and identify, isolate, and resolve issues before they impact business operations
- Execute automation scripts for cloud resource and OS-level operations
- Own assigned work, respond promptly to production issues, follow troubleshooting and escalation procedures, and maintain service availability and uptime
- Perform rapid triage and assess scope and business impact of cloud infrastructure problems
- Collect and analyze system logs, network traces, and filesystem information
- Perform basic Red Hat Linux LVM operations, analyze syslog, and troubleshoot OS-level processes and services
- Contact application owners or customers to gather missing information
- Isolate issues across application, operating system, and cloud infrastructure layers
- Open and manage support cases with AWS and Azure when needed
- Prepare logs, evidence, and preliminary troubleshooting for handoff to the senior L3 Infrastructure team when SLAs are exceeded
- Use AI assistants and AIOps tools for log analysis, issue identification, summarization, troubleshooting, and evidence gathering
- Monitor AWS and Azure Backup status reports and perform AWS AMI and Azure image-based VM restores
- Develop and maintain Bash, Python, and Ansible automation for data collection, filtering, troubleshooting, and evidence gathering
- Provide off-hours, night, or weekend support for critical infrastructure issues and escalations
Requirements:
- Must be a U.S. Citizen and only hold U.S. Citizenship; no dual citizens
- Security Clearance Level Required: Not Applicable
- 1–3 years of progressive IT experience, with hands-on exposure to cloud infrastructure administration and operational support
- Strong administration skills in Red Hat Linux
- Hands-on experience with AWS and Azure core services
- Proficiency in programming/scripting languages and automation tools such as Python, Bash, or Ansible
- Ability to safely execute automation scripts for cloud resource and OS-level operations, including understanding script inputs and outputs, workflow, and troubleshooting basic execution issues
- Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support
- Willingness to actively troubleshoot issues, resolve problems in real time, and communicate directly with stakeholders
- Ability to follow established procedures, make appropriate decisions within defined guidelines, and recognize when an issue should be escalated to senior engineers
- Eagerness to learn from senior engineers and progressively take on more complex technical responsibilities
- Experience with AWS and Azure services including EC2, Virtual Machines, AMI, Managed Images, VPC/VNet, subnets, security groups/NSGs, VPN, Direct Connect, ExpressRoute, load balancers, S3, EBS, EFS, Azure Blobs, Managed Disks, Vault, IAM policies, RBAC, Secret Keys, and backup/restore operations
- Strong Red Hat Linux administration, including LVM/filesystem administration, system services and daemons, OS-level logging, performance tuning, and CPU/memory/IO troubleshooting
Benefits:
- 100% paid Medical, Dental & Vision for our employees
- 6% 401K match (Vested Immediately)
- 29 Days' PTO
- Flexible Work Schedule
- Tuition/Certification Reimbursement
- Growth Opportunities w/in an Emerging Defense Company
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