Principal Infrastructure Architect
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Job Description
Principal Infrastructure Architect designing cloud and on-premise infrastructure for Cincom’s enterprise software products. Owning sizing, performance testing, Kubernetes strategy and hosted-service cost models.
Responsibilities:
- Define and maintain reference deployment designs for each product across cloud-hosted and on-premise environments
- Design for high availability, load balancing, failover and disaster recovery
- Review and sign off infrastructure designs for customer deployments and significant changes
- Own the design of the Kubernetes and container platform
- Build and maintain infrastructure sizing models for Eloquence, CPQ and Smalltalk
- Conduct repeatable performance tests with product teams and validate sizing models
- Create clear sizing guidance for Sales, Delivery and customers
- Investigate infrastructure-related performance problems in live customer environments
- Set cloud infrastructure strategy, with Azure as the primary platform, including migration from Enavate hosting to Azure
- Own cloud-provider relationships and lead negotiations on commitments and reserved capacity
- Build cost-to-serve models for hosted customers and support hosting and volume-based licensing pricing
- Specify hardware and capacity for Cincom-operated infrastructure, including locally hosted AI models
- Act as senior infrastructure voice for key customers and prospects
- Support RFIs, RFPs and security questionnaires
- Ensure infrastructure and deployment designs support ISO 27001, SOC 2 and EU Cyber Resilience Act obligations
- Help build the Drata knowledge base for compliance and security questionnaires
Requirements:
- Senior infrastructure architecture experience at an enterprise software vendor, managed service provider or large IT organisation, covering both on-premise and cloud
- Proven record of sizing and performance-testing infrastructure for enterprise applications, including capacity modelling from real workload data
- Deep knowledge of servers, storage, networking and virtualisation, for example VMware or Hyper-V, and database infrastructure
- Strong Azure infrastructure experience (AZ-305 or equivalent level), with working knowledge of AWS
- Hands-on experience with containers, Kubernetes and infrastructure as code
- Solid grasp of cloud commercials: reserved capacity, commitments, cost management and FinOps practice
- Confidence to give customers and senior colleagues a clear answer, and judgement to know when the honest answer is “we need to test that”
- English fluency
- Desirable: experience sizing infrastructure for high-volume batch and document-processing workloads
- Desirable: experience of GPU and other infrastructure for AI workloads, including locally hosted models
- Desirable: experience of ISO 27001 or SOC 2 environments
- Desirable: experience working remotely across countries, languages and time zones
Benefits:
- Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)
- Full-time role
- Availability for occasional short travels
- Payment in USD
- Equipment provided by the company
- Equal opportunity employer
- AI-assisted tools may support application review or scheduling, with additional information and applicable rights provided where required
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