Collections Representative
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Job Description
Collections Representative handling customer inquiries and payments remotely for a dynamic organization focused on innovative solutions. Seeking problem solvers with strong communication skills and customer service orientation.
Responsibilities:
- Handle inbound calls from customers
- Taking payments on customer wireless, wireline and connect accounts
- Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
- Corrects any deficiencies or oversights as outlined by management and/or quality control
- Maintains good public relations
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
- Assists Managers on special projects
- Perform additional duties as required by management
Requirements:
- Must be 18 years of age or older
- Dedicated workspace free from distractions
- Speed Test results required - test yours now by clicking here: Check My Internet Speed
- Internet Speed of at least 10 MBPS download and 5 MBPS upload
- Superb attendance, so you can be there when our customers need us
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Ability to apply basic mathematical concepts
- Excellent communication, both written and oral
- Call Center or Collections experience preferred
- High School Diploma or equivalent required, BA degree preferred
Benefits:
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
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