Commercial Insights Analyst – Media, Narrative Intelligence
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Job Description
Commercial Insights Analyst at PeakMetrics providing actionable insights from media data. Transforming social and digital media information into decision-ready narratives for clients.
Responsibilities:
- Build, manage, and refine customer-specific analytical workspaces within the PeakMetrics platform
- Construct, test, and iterate on Boolean queries in the PeakMetrics platform to capture relevant narratives
- Analyze social and digital media data surfaced by the platform to identify key narratives, trends, and amplification patterns
- Translate platform outputs into clear, prioritized insights for non-technical audiences
- Produce structured reports, briefs, presentations and visual storytelling artifacts based on PeakMetrics analysis
- Partner with Customer Success and Commercial teams to ensure insights align with customer goals
- Ask thoughtful questions to refine analysis and improve signal quality within the platform
- Explore data hands-on when needed, including lightweight manual analysis, to validate patterns and sharpen insight
- Continuously improve reporting clarity, relevance, and actionability through iteration
Requirements:
- 2–5 years of relevant professional experience
- Comfort working with quantitative metrics to identify patterns and trends
- Ability to distill complex platform outputs into clear, actionable insights
- Strong written communication skills for client or executive-facing audiences
- Familiarity with social media platforms and online discourse dynamics
- Ability to communicate insights verbally, visually, and in writing, tailored to the audience
- Comfort collaborating cross-functionally and interacting with customers as needed
- Strong attention to detail and ability to manage multiple analyses or workstreams simultaneously
Benefits:
- Remote-first culture
- Competitive compensation
- Health insurance, 401(k), and other benefits
- Flexible work schedule and unlimited time off
- Opportunities for professional growth and development
- A supportive, collegial team environment that values experimentation, learning, and thoughtful debate
- A vibrant and inclusive company culture
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