Business Analyst, Payments and Fraud

Posted 2ds ago

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Job Description

Business Analyst driving payments and fraud strategy at Spokeo. Leveraging data insights to improve performance and reduce risk across the payments function.

Responsibilities:

  • Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments
  • Write and optimize SQL queries to uncover trends, anomalies and revenue opportunities
  • Translate complex data into clear, actionable recommendations for business leaders
  • Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health
  • Provide analytical support to improve fraud detection and decision workflows
  • Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements
  • Conduct fraud trend analysis and recommend mitigation strategies
  • Analyze payment decline drivers and develop decline salvage and optimization opportunities
  • Communicate performance insights, root cause analysis, and mitigation strategies across teams

Requirements:

  • Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
  • 2+ years of experience in business analytics, preferably within payments and fraud
  • Strong SQL expertise and experience working with large, complex datasets
  • Experience building dashboards and reporting in Tableau
  • Familiarity with card-not-present (CNP) subscription-based payments preferred
  • Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred

Benefits:

  • Bonus program
  • Equity plans
  • 401K
  • 100% medical/dental/vision coverage
  • Unlimited employee PTO