Commercial Operations Director – Commercial Excellence
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Job Description
Commercial Excellence Director leading MiniMed’s healthcare technology sales enablement, analytics, and partner operations. Driving commercial transformation across Emerging EMEA markets.
Responsibilities:
- Lead MiniMed commercial transformation and operational excellence initiatives across the Emerging EMEA region
- Drive sales enablement, commercial analytics, operational governance, and indirect channel management
- Design and deliver competency training programs and incentive strategies
- Create and implement StartUp training curriculum for new salespeople
- Develop competency frameworks across sales roles and experience levels
- Lead regional commercial upskilling strategy, including curriculum design, content development, and delivery
- Design and implement Sales Incentive Plan strategies
- Evaluate and deploy enablement tools and platforms
- Establish governance, measurement frameworks, and continuous improvement processes
- Generate commercial insights through data analysis, market research, and competitive intelligence
- Develop predictive analytics to forecast sales performance and optimize resource allocation
- Establish governance frameworks, policies, and standards for commercial excellence
- Monitor KPIs and develop dashboards for sales enablement and commercial execution
- Oversee indirect channel partner enablement programs
- Develop partner competency frameworks and incentive programs
- Implement channel management processes and performance standards
- Build and maintain partner relationships and provide strategic guidance
- Monitor channel performance and coach partners to optimize productivity
- Manage tendering, contracting execution, and portal administration
- Manage event operations, vendor and logistics coordination, healthcare compliance, reporting, approvals, and post-event follow-up
- Partner with Sales leadership, Human Resources, Finance, and global Commercial Excellence teams
- Lead cross-functional projects and change management initiatives
Requirements:
- Minimum 10 years of progressive experience in sales enablement, commercial excellence and operations, or related functions within complex, global organizations
- Minimum of 7 years of people management experience
- Demonstrated success designing and implementing sales training programs, competency frameworks, and enablement strategies
- Strong background in sales incentive design, analytics, and performance management
- Proven ability to develop and interpret complex business analytics, dashboards, and performance metrics
- Experience managing indirect channels or partner enablement programs
- Excellent project management and change management capabilities
- Strong communication and stakeholder management skills, with ability to influence across organizational levels
- Fluency in English; additional EMEA regional languages highly valuable
- Willingness to travel within the Emerging EMEA region as needed
- Proficiency in analytics, metrics, and using insights to drive business decisions
- Deep understanding of sales processes, revenue models, and commercial dynamics
Benefits:
- Flexible Benefits Package
- Short-term incentive: Medtronic Incentive Plan (MIP)
- Annual long-term incentive plan
- Competitive compensation plans
- Benefits and resources designed to support employees at every career and life stage
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