Customer Operations Specialist
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Job Description
Customer Operations Specialist supporting complex pricing operations for US Foods, a major foodservice distributor. Maintaining contracts, customer data, audits, and pricing processes remotely across the U.S.
Responsibilities:
- Provide technical pricing support for local, regional, and national customer concepts
- Serve as a subject matter expert in vendor agreements, pricing documentation, incentive documentation, customer master database maintenance, and contract documentation
- Make independent decisions on complex requests from internal and external stakeholders
- Research and resolve multifaceted second-tier pricing inquiries and audits
- Troubleshoot price calculations and perform contract linkages
- Analyze pricing methodologies and procedures
- Calculate sell prices or apply markups to achieve desired sell prices
- Notify Sales or Market Pricing Teams when desired sell prices cannot be achieved
- Support team leads with associate training and mentorship
- Draft and maintain SOPs, reference documents, and CAMS
- Assist with high-profile and cross-functional projects, including acquisitions, market transfers, and revenue management requests
- Provide cross-functional support to other Customer Operations pricing teams during peak periods
- Maintain contract consistency and the customer master database
- Adhere to compliance standards and deliver accurate customer service
Requirements:
- Bachelor’s degree or equivalent experience required
- 1 year of experience in vendor agreements or contract administration
- Solid understanding of US Foods pricing rules, concepts, and processes
- 2 years of experience utilizing MS Office, including Outlook
- Strong Excel skills, including filters on large data sets and pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, and TEXT
- Experience with two or more of PeopleSoft, CASIS, PRISM, PRIME, MDM, Tandem, Discoverer, or Invoice Search Retrieval
- Strong and proficient computer skills across multiple screens and applications
- Effective verbal and written communication skills
- Strong attention to detail, advanced algebraic, analytical, and problem-solving skills
- Business maturity, independent thinking, and ability to work collaboratively
- Ability to manage multiple tasks without compromising accuracy
- Ability to make advanced independent decisions based on research
- Ability and willingness to learn new systems and processes
- Ability to prioritize workload, meet critical deadlines, and work calmly under pressure in a remote or virtual environment
- Ability to work extended or outside standard business hours, including holidays, sometimes with short notice
- Occasional travel may be required (<5%)
- Experience creating or utilizing macros preferred
- Experience loading detailed entries into a database system preferred
- Experience in process or continuous improvement and identifying waste preferred
Benefits:
- Full US Foods benefits from Day 1
- Medical, dental, and vision insurance
- 401(k)
- Life insurance
- Overtime compensation
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Flexible start time between 5 am and 8 am Arizona time
- Excellent training programs
- Continuous improvement focus
- Promotion-from-within culture
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