Operations Coordinator
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Job Description
Remote Operations Coordinator coordinating public and private training logistics for Fast Lane Consulting and Education Services. Managing enrollments, courseware, virtual events, vendors, reporting, and customer support.
Responsibilities:
- Provide course-coordination services for designated public and private training engagements across assigned product lines
- Coordinate courseware, labs, training materials, virtual meeting invitations, student and instructor communications, and approved instructor travel arrangements
- Process student enrollments for public classes, including internal bookings, web bookings, and special programs
- Assist Operations Managers with logistics management for private classes
- Order and distribute pre-class courseware and labs
- Distribute class joining instructions and instructor information emails
- Create and provide platform support for ILO, WebEx, and Microsoft Teams-delivered events
- Create MTMs and provide during-class student Q&A and support
- Track attendance and input post-class MTM results into EMAN/SP
- Order and distribute exam vouchers
- Send thank-you and missing-evaluation emails
- Answer incoming calls and web inquiries about Fast Lane offerings
- Provide student support for public classes
- Manage vendor platforms for operational tasks and administration
- Plan and schedule cost-effective external training venues, travel, and logistics
- Support Finance with revenue and expense coding in the CRM
- Maintain and develop processes to proactively manage service-level requirements for customers and vendors
- Provide reporting to vendors and customers
- Support inter-departmental initiatives, including new course and program implementation, budgeting, equipment purchasing, timelines, and certification requirements
- Work closely with Sales, Product Line Management, Alliances, Finance, and other internal teams
- Report to the Operations Delivery Manager
- Pursue performance objectives involving CSAT, SME bench growth, gross margin, and team efficiency through process improvement and automation
Requirements:
- Strong organizational skills
- Attention to detail
- Ability to manage multiple priorities across a variety of products and services
- Strategic planning
- Risk analysis
- Budget management
- Staff management
- Decision-making skills
- Problem-solving skills
- Strong attention to detail
- Communication skills
- Organization skills
- Time management
- Adaptability
- Bachelor's degree (preferred)
- 3+ years of professional experience (preferred)
- Experience in B2B technology, IT services, IT training, SaaS, or professional services (preferred)
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