Community Manager
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Job Description
Community Manager engaging with D2B's online community and managing social media. Collaborating with teams to enhance the customer experience and track engagement metrics.
Responsibilities:
- **Responsibilities:**
- Engage and interact with community members across various platforms.
- Moderate discussions and maintain a positive environment.
- Act as the brand's voice and build relationships with customers and influencers.
- Gather feedback to improve products, services, and customer experiences.
- Track engagement metrics using CRM systems and ensure timely follow-ups.
- Collaborate with marketing and support teams to align community initiatives.
- Assist with campaigns to drive community growth and engagement.
Requirements:
- **Qualifications:**
- At least 1 to 2 years of experience in community management or related roles.
- Proven ability to engage communities and handle online interactions effectively.
- Strong understanding of CRM tools and digital trends.
- Proficient in CRM systems (e.g., HubSpot, Salesforce, GoHighLevel).
- Basic graphic design or video editing skills.
- Strong communication, problem-solving, and organizational skills.
- Ability to track and measure community engagement through CRM tools.
- **PORTFOLIO** is required.
Benefits:
- **Benefits**
- Competitive salary based on experience and skill set
- 100% remote role — work from home anywhere in the Philippines
- Paid local holidays aligned with the Australian business calendar
- Opportunities for training and professional growth
- Work directly with a supportive Australian team — no agency middleman
- Long-term engagement with a stable and growing business
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