Community and Digital Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Analista de comunidade e suporte digital para a Silhouette Experts. Foca em apoio a alunas na utilização de produtos digitais.
Responsibilities:
- Monitor students' journey (from onboarding through course completion)
- Update and organize spreadsheets and class cohorts
- Moderate community (Facebook and Hotmart) and interactions with students
- Support live sessions and events (reception, technical support, and collecting requests)
- Manage content (upload, review, and organization on Hotmart)
- Respond to emails and student requests, including cancellations and refunds
- Create and configure classes, links, and access (Zoom and Hotmart)
- Organize bonuses, communications, and renewal deadlines
- Block access for unpaid/overdue accounts
- Support and follow up with ambassadors
Requirements:
- Familiarity with Hotmart, Zoom, and Facebook (communities and groups)
- Previous experience in customer service or customer relations
- Experience managing communities or digital products (a plus)
- Comfortable with digital platforms
- Organized
- Good communication skills
- Proactive
- Strong sense of responsibility with deadlines and customers
Similar Jobs
Manager, Organic Community & Channel Strategy
Manager for Organic Community & Channel Strategy at Jerry.ai, focusing on enhancing organic presence across key channels like Reddit and TikTok.
Community Manager
Community Manager representing Jerry in online channels like Reddit and TikTok. Building authentic engagement around car ownership and related topics in fintech.
Assistant Community Manager
Community Management Virtual Assistant supporting Property Management clients remotely in the Philippines or Mexico. Focus on administrative tasks, communication, and client support.
Community Manager
Community Marketing Generalist leading the execution of Onit's Community Program focused on customer engagement and thought leadership in AI.
Director/VP of Community Affairs – Economic Development
Director/VP of Community Affairs and Economic Development at Salute, responsible for building relationships and mitigating operational risk among stakeholders. Driving essential initiatives in local communities around data centers.
Community Manager – Student Living
Community Manager responsible for day-to-day operations of properties in student living at Greystar. Managing teams and finances to meet objectives for the United States.
Senior Community Strategist – Gaming, Chinese
Senior Community Strategist working remotely for gaming industry focusing on Chinese community engagement. Leading strategic development for Chinese market community initiatives with a UK team.
Senior Community Strategist, Chinese – Gaming
Senior community strategist leading Chinese market strategy for Keywords Studios. Collaborating with global teams to enhance community engagement and culture across platforms.
Part-Time Community Manager
Social Media Community Manager nurturing online communities across social media platforms. Ensuring brand professionalism and engagement while managing multiple brand voices in a diverse environment.
Community Manager, Motor
Community Manager specialized in automotive content for Motorpasión. Collaborating on social media content creation and engaging with the community.
Mortgage Loan Officer
Community Mortgage Loan Officer identifying and developing lending opportunities focused on community-based organizations and low-income markets. Aiding first-time homebuyers with tailored mortgage lending solutions.
Community Engagement Associate
Community Engagement Associate mobilizing and empowering youth for civic engagement advocacy and fundraising at UNICEF USA. Managing volunteers and cultivating initiatives for children’s rights and wellbeing.
Community-Centered Advocacy Internship
Part-time intern supporting partnership-focused projects in an environmental law organization. Assisting in community engagement and legal advocacy efforts.
Community Experience Coordinator
Community Experience Coordinator ensuring outstanding service at school lettings. Engaging with customers and Community Connectors across various school sites in the UK.
Community Mortgage Loan Officer
Community Mortgage Loan Officer facilitating mortgage lending opportunities in Westchester NY. Identifying and maintaining relationships with community-based organizations and stakeholders to support diverse homebuyer segments.
Community Engagement and Communication Officer
Community Engagement Officer facilitating capacity building and supporting communication efforts. Engaging with multiple networks and conducting administrative tasks to enhance community involvement.
Senior Advisor, Community Development
Senior Advisor consulting on affordable housing strategies for low-income families with ICF. Supporting technical assistance and training for stakeholders in the U.S. housing sector.
Community Development Consultant
Community Development Consultant supporting U.S. Department of Housing and Urban Development initiatives. Focused on delivering training and assistance on economic opportunity programs.
Community Strategist
Community Strategist working with Mighty Pro customers to create engaging community experiences for successful outcomes. Leading workshops and co-creating strategies while driving member engagement and retention.
Regional Vice President – Community
Regional Vice President building client relationships and driving sales within a collaborative environment at Mercer Advisors. Focused on financial management solutions for client needs.