Community Manager – Contractor
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Job Description
Community Manager developing and executing Reddit strategies for Sisense's analytics platform. Engaging with users and translating feedback into technical insights.
Responsibilities:
- Develop and execute a full Reddit strategy, including SEO and engagement-driven native posting.
- Manage the branded subreddit: maintain the content calendar, create content, and manage posting.
- Drive activations in target subreddits by identifying opportunities and crafting articles for engagement.
- Monitor community threads 5 days per week, providing daily reactive commenting.
- Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads.
- Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle.
- Technical Triage: Identify complex user issues and route them to the correct internal Subject Matter Experts (SMEs) for resolution.
- Active Moderation: Enforce community guidelines to maintain brand safety, reputation, and community health.
- Daily Updates: Execute a consistent rhythm of branded updates and communications.
- Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches.
- Perform LLM citation audits to measure brand visibility in AI-generated responses.
Requirements:
- Technical Curiosity: Ability to understand product architecture and engage with advanced power users.
- Documentation Skills: Talent for translating complex technical jargon into clear, readable community posts.
- Tracking Tools: Hands-on experience using tools like Jira or GitHub to track bugs and community issues.
- Data Awareness: Comfort using data tools to visualize community trends and support findings.
- Support/DevRel Experience: A background in technical support or developer relations managing high-touch interactions.
Benefits:
- The contractor is responsible for their own taxes and is not eligible for company benefits.
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