Community Manager
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Job Description
Community Manager responsible for creator engagement and onboarding at Social Commerce Club. Focusing on enhancing creator performance and maintaining vibrant creator communities.
Responsibilities:
- Welcome creators and onboard them into the brand ecosystem
- Share briefs, offers, hooks, deadlines, links, and instructions
- Track creator posting activity, momentum, and participation
- Escalate operational issues such as shipping, linking, or compliance problems
- Publish weekly creator activity recaps with next actions
- Approve standard creator support actions
- Send reminders to inactive or pending creators
Requirements:
- Own creator community management, creator onboarding, creator communication, creator enablement, and creator success tracking.
- Manage WhatsApp or community channels and keep engagement active
- Support creators with questions about posting, linking, codes, timelines, and expectations
- Help creators understand what content is needed and how to improve performance
- Track creator posting activity, momentum, and participation
- Nurture creator relationships and maintain trust with the creator base
- Escalate operational issues such as shipping, linking, or compliance problems
- Publish weekly creator activity recaps with next actions
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