Community Manager
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Job Description
Community Manager developing and managing engagement strategies for an AI photo editing software company. Collaborating with marketing and product teams to enhance community involvement and user feedback.
Responsibilities:
- Launch and Test an Ambassador Program (First 90 Days)
- Design and get approval for the Ambassador Program structure (roles, tiers, value proposition, motivation system).
- Launch a pilot version of the program.
- Recruit 10–20 active ambassadors.
- Ensure at least 60% of ambassadors remain active (content creation, activities, participation).
- Generate the first UGC cases or community-led initiatives driven by ambassadors.
- Increase Engagement in Existing Communities (First 60 Days)
- Launch a consistent content plan for the Facebook group.
- Improve engagement rate (posts, comments, reactions).
- Introduce at least 2 new interaction formats (discussions, AMAs, polls, challenges).
- Identify and segment the core audience (active members, potential ambassadors).
- Connect External (Marketing) and Internal (Product) Community Circles (First 120 Days)
- Launch at least 1–2 community-driven product initiatives (challenge, feedback program, beta testing).
- Collect and structure user feedback for the product team.
- Establish a regular process for transferring insights to Product and Marketing teams.
- Integrate Community into Email Marketing (First 90 Days)
- Launch or revamp a community/education-focused email track.
- Execute at least 1–2 email campaigns related to community, ambassadors, or education.
- Track and analyze initial engagement metrics (open rate, CTR).
- Build a Feedback Loop
- Establish a monthly reporting system for Product Managers, aggregating community pain points, feature requests, and ideas that meaningfully impact the product roadmap.
Requirements:
- Proven hands-on experience launching, growing, moderating, and scaling online or hybrid communities.
- Ability to lead initiatives end-to-end — from ideation and task definition to execution and measurable outcomes.
- Ability to see community as a system and make data-informed decisions.
- Experience creating timelines, content plans, recurring activity rhythms, and internal workflows.
- Ability to manage multiple workstreams while maintaining community standards and quality.
- Strong writing skills and ability to design engagement scenarios, announcements, discussion formats, and educational content.
- Ability to analyze engagement, participation, UGC, event involvement, and basic retention metrics.
- Advanced proficiency in at least two AI tools for marketing, research, productivity, or related areas.
Benefits:
- Medical insurance
- Twenty-one days of paid sick leave per year
- Healthy fruit snacks full of vitamins to keep you energized.
- Twenty-one days of paid vacation per year
- Fun times at our frequent team-building activities
- An educational allowance to ensure that your skills stay sharp
- English and German classes to strengthen your capabilities and widen your knowledge.
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