Community Team Leader
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Job Description
Community Team Manager responsible for driving growth across various financial institution partners at U.S. Bank. Leading strategic planning efforts while ensuring customer and team focus throughout the process.
Responsibilities:
- Lead opportunity identification, strategic planning, and growth initiatives for 400 small market financial institution partners and more than 600 self-directed financial institutions.
- Guide the development and execution of a digital-first strategy designed to optimize production and improve performance across the small market and self-directed partner segments.
- Provide leadership and strategic direction to a team that includes existing small market account executives.
- Ensure alignment of partner growth strategies, sales execution, and relationship management activities with broader business objectives.
- Build and lead functional partnerships across the organization to support partner growth, strategic initiatives, and customer needs.
- Lead talent management and development for direct reports, fostering a culture of accountability, growth, and customer focus.
- Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
- Actively participates in any required corporate and business line training in these areas.
- Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.
- Actively works with customers to understand each customer's normal account activity, as appropriate for this position.
Requirements:
- 8+ years of experience in payments (credit card preferable)
- 3+ years of management experience
- BA/MBA in finance, accounting or other related field (or equivalent work experience)
- Well-developed leadership abilities and strategic management skills.
- Extensive knowledge of payments industry, specifically credit card
- Ability to diagnose performance gaps, identify the right solution, and have impact to change performance behaviors.
- Excellent ability to work in team environment; highly collaborative
- Well-developed verbal and written communication skills
- Analytical mindset and focused on research to drive action
- Strong interpersonal and influence/partnership skills
- Significant knowledge of financial services, credit and sales management
- Experience and credibility as a sales leader with strong relationship management skills.
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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