Manager, Community Team
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Community Team Manager scaling a global remote team ensuring 24/7 coverage for a marketing platform. Driving community engagement through strategic management and incident coordination.
Responsibilities:
- Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.
- Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
- Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.
- Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.
- Partner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.
- Act as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.
- Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.
- Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.
- Other duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.
Requirements:
- 8 years of overall relevant experience with people management experience is a must.
- High School Diploma or equivalent required, applicable degree is a plus, but not necessary
- Minimum 1 year experience working in HighLevel
- 5+ years of Customer Relations or Customer Service experience
Benefits:
- N/A
Similar Jobs
Local Community Manager
Local Community Manager managing community engagements and events within Georgia to support the community. Building trust and maintaining networks while facilitating local collaboration and solutions.
Community Manager, Duolingo Math Parent Community
Community Manager for Duolingo Math Parent Community building an online community of parents. Developing strategies for engagement and collaboration while growing both public and private communities.
Patient & Community Educator – South Territory
Patient & Community Educator delivering education on Prader-Willi syndrome and Soleno’s therapy. Collaborating across teams while engaging with patients, caregivers, and healthcare professionals.
Patient & Community Educator – PACE
Patient & Community Educator delivering compliant education to PWS community for Soleno Therapeutics. Collaborating with cross-functional teams to enhance disease understanding and engagement.
Patient & Community Educator – Missouri Territory
Patient & Community Educator supporting Prader-Willi syndrome education for caregivers and healthcare professionals. Collaborating across teams to enhance treatment adherence and disease understanding.
Online Membership Associate, Community Engagement
Online Membership Associate engaging the public through social media for a conservation non-profit. Supporting membership growth and conservation efforts through digital engagement and content management.
Community Engagement Specialist
Community Engagement Specialist at CRIO managing partner relationships and onboarding processes. Driving collaboration and support for CRIO's partner-facing initiatives in the clinical research industry.
Japanese, English Speaking Community Manager – MMORPG
Community Manager for building a Japanese player base for an MMORPG. Managing Discord, relationships with content creators, and localizing community engagement strategies.
Nutrition & Community Assistant – Trainee
Nutrition and Community Assistant supporting Brazilian nutritionists in Portugal. Engaging community activities and translating clinical concepts for product teams.
Community Technology Specialist
Community Technical Specialist ensuring quality live operations for educational programs. Responsible for attendance, data management, and actionable insights delivery in a remote setup.
Senior Social and Community Strategist
Social and Community Strategist for WordPress VIP building online presence and engaging communities. Leading social strategy and employee advocacy programs in B2B contexts.
Community Growth Creator
Build scalable programs to grow ElevenLabs' creator ecosystem while engaging with creators, agencies, and studios in the US. Lead workshops and represent the company at major events.
Marketing Lead – Customer & Community
Marketing Lead enhancing customer engagement and community presence at Sumble. Building advocacy programs, managing events, and developing social presence in the GTM tech space.
Community Analytics Intern
Community Analytics Intern at Stride working on data analysis for online communities. Collaborating with a team to develop insights and metrics to improve the customer experience.
Community Engagement Manager
Community Engagement Manager nurturing NetBox's global community of practitioners and partners. Facilitating engagement across digital platforms and building support programs for users and contributors.
Sales Director, Community Sales Team
Sales Director leading market expansion and driving enterprise growth in healthcare at Verity Solutions. Building executive relationships and positioning Verity as a trusted partner to healthcare organizations.
Community Manager
Community Manager for The Uncommon Business, an AI-first education company. Building and scaling community experience to drive retention and insights in a fast-paced environment.
Manager – OPX SIOP Community of Practice
SIOP Community of Practice Leader responsible for sales, inventory, and operations planning at Westinghouse. Leading governance and maturing capability for resource-based and manufacturing-based planning processes.
Community Manager – Contractor
Community Manager developing and executing Reddit strategies for Sisense's analytics platform. Engaging with users and translating feedback into technical insights.
Community SOC Family Partner
Family Partner educating parents on navigating child-serving systems of care. Supporting families with mental health and substance use services in North Carolina counties.