Care Guide Representative
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Job Description
Care Guide Representative at Allina Health serving as a central facilitator for patient care coordination. Collaborating with care teams to improve health outcomes and support patient-driven goals.
Responsibilities:
- Collaborates with the care team serving as the central facilitator to patients
- Develops and maintains a relationship with the patient and utilizes this relationship to further the patient's medical and non-medical goals
- Applies critical thinking skills in order to uncover barriers, develops patient-driven goals, guides and coordinates care according to a care plan
- Uses behavior change techniques to reinforce and support the plan
- Partners with care team to improve quality of care and health outcomes for patients
- Documents in the electronic medical record
- Acts as the central facilitator to patients supported by the care team
- Transitions and supports patient through all stages of care
- Maintains and documents ongoing communications with patients and care team
- Collects and maintains patient data and reports to facilitate care
- Communicates with patients, families and providers to maintain coordination of care
- Identifies and facilitates resolution to barriers
- Assists patients in determining resources within system and the community
- Develops patient-driven goals and support patients care
- Engages family and/or friends to support care and goals
- Supports medication and treatment adherence as needed
- Uses electronic medical record and other electronic tools for data gathering and interpretation
- Utilizes motivational interviewing techniques
- Provides behavior change mentorship to other team members or care guides as needed
Requirements:
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
- 0 to 2 years of experience in customer service, health care or community-based role
- Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment
Benefits:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support
- Benefits to navigate the Federal Public Service Loan Forgiveness Program
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