Community Generalist
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Job Description
Community Generalist focusing on building member relationships and enhancing engagement in curated professional communities. Engage with senior executives, support programming, and collaborate across teams.
Responsibilities:
- Build deep relationships with members and become a trusted partner to them
- Manage day-to-day moderation, member support, and engagement on the Braintrust
- Surface member insights to the broader team — what's working, what's not, what's next
- Contribute to onboarding new members and helping them get to first value quickly
- Help curate live and virtual experiences that bring members together
- Identify content opportunities based on member conversations and emerging trends
- Pull in the right peers, partners, and topics for community moments
- Work closely with the product team to give feedback on platform features
- Partner with sales and partnerships teams on sponsor activations and member acquisition
- Contribute to team account onboarding, engagement, and retention efforts
Requirements:
- 5–7 years of experience in community, member experience, customer success, programming, marketing, or a closely related role
- Track record of running a workstream end-to-end with minimal supervision
- Sharp written and verbal communication — you can write a Slack post that gets attention and run a room of 30 executives
- High EQ and strong instincts for what executives care about
- Comfortable in a fast-paced, ambiguous environment — you're a builder, not a maintainer
- Experience with AI-native tools and an opinion about how AI changes community work
- Experience working with senior executives (C-Suite preferred) is a strong plus.
Benefits:
- Offers Equity
- Offers Bonus
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