Community Specialist I
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Job Description
Community Specialist I managing online community engagement for HighLevel's marketing platform. Responsible for maintaining a positive community presence across social media channels and facilitating user feedback.
Responsibilities:
- Maintain a positive, healthy, and enthusiastic community of High Levelers across all social channels, especially within our Facebook group!
- Engage and moderate across Facebook, Instagram, Twitter, LinkedIn, and Reddit simultaneously.
- Collect user feedback and improvement proposals, ensuring they reach the right internal teams, and follow up with the community when their input leads to changes.
- Act as a skilled traffic controller providing solutions for community troubleshooting while identifying the difference between technical support issues and valid product feedback.
- Act as the 'voice of calm' during outages or critical incidents providing clear, transparent updates to maintain trust.
Requirements:
- Education: High School Diploma or equivalent required; applicable degree is a plus.
- Experience: Up to 2 years of Customer Relations or Customer Service experience, with at least 1+ years specifically managing and moderating a large (5k+ members) active Facebook Community.
- Platform Mastery: Demonstrated success in building and maintaining an online community or brand across social platforms (specifically Facebook, Reddit, or X).
- Content & Tooling: Ability to create quick video walkthroughs and familiarity with project management tools (e.g., Jira, ClickUp).
- Team Fit: Desire and ability to work as a member of a highly integrated and diverse team, where your contributions lead to significant personal career growth.
Benefits:
- EEO Statement
- Remote work
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