Community Manager

Posted 3ds ago

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Job Description

Social Media Manager growing engaged communities for diamond lovers in the USA. Monitor discussions, engage audience, and track community sentiment on various platforms.

Responsibilities:

  • Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
  • Engage with the community in an appropriate tone —answering questions and sparking deeper conversations.
  • Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
  • Flag trending topics, FAQs, or sensitive comments to the content teams.
  • Track engagement metrics and community sentiment to help inform content and strategy.
  • Stay up to date on diamond/ jewellery trends and relevant news to ensure timely and relevant responses.

Requirements:

  • Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
  • Strong written communication skills with an adaptable, on-brand tone of voice.
  • Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content.
  • Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
  • Ability to work independently, manage time efficiently, and meet deadlines.
  • Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).
  • Experience in rigorous reporting and capturing insights into project progress.

Benefits:

  • Flexible work arrangements
  • Professional development opportunities