Compliance and Quality Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Lead on compliance and quality assurance inspections for Catch22 Employability services, providing reports and improvement plans for senior management.
Responsibilities:
- Lead on internal contract assurance inspections of Catch22 Employability & Skills services and to provide RAG ratings, reports and improvement plans to senior management.
- This will include desk-based auditing and when required on-site audit visits at our locations across the country.
- Lead on audit inspections of services ensuring that Catch22 are well prepared before and during commissioner assurance visits.
- Supporting the Operations Managers to ensure compliance and auditing of staff by completing monthly PAAs and supporting the preparation and completion of Brilliant Basics audits.
- Provide advice and guidance to managers and their local operational teams on these requirements and expectations to ensure complete compliance.
- Provide line management to the Hub admin and ensure resource is allocated to ensure maximum efficiency of the overall compliance function.
- Leading on the training and support for the division’s Admin assistants, supporting them with all their key compliance tasks, ensuring they complete the exceptions reports to help them achieve the best possible PAA scores.
- Leading on training new staff on the expectations of outcome evidencing and providing guidance to the division’s Admin assistants when they are validating outcomes.
- Leading on the collation of impact evidence across all services so that they can be reported quarterly.
- Leading on the collation of satisfaction surveys across all programmes so that they can be reported quarterly.
- Support the Operational Governance team to prepare for, and manage Matrix Standard inspections and support with any future accreditation requirements.
- Assist with projects that will support the wider Catch22 organisation to achieve relevant ISO standards, Merlin, and any other recognised standards of safe, effective, high-quality operational delivery and business management.
- Be responsible for compliance against the reporting calendar for the year, ensuring that services are clear on expectations and able to report with ease and on time.
- Produce and develop reports on a planned basis and further interim reports as required across all services.
- Work with the Data Manager to analyse data to identify and report on themes and trends for the hub to support service delivery and development.
- Following processes to ensure all paperwork and performance is tracked and submitted efficiently and accurately.
- Supporting staff with loading all contractual paperwork onto in-house data system when necessary.
- Perform, organise, and streamline operational tasks, systems and processes to reduce the potential for errors.
Requirements:
- Minimum Level 2 in English and Maths.
- Able to demonstrate high level technical skills with experience of working with complex databases.
- An understanding and knowledge of quality assurance standards, preferably those relevant to training and employability industries.
- Experience of managing MIS and CMS data systems.
- Experience in analysing and interpreting data, and in presenting data to a range of stakeholder to inform their decision making.
- Experience in providing information, advice and guidance to a range of stakeholders in respect of data, compliance, recording rules, etc.
- Able to convey complex information to a range of stakeholders, either through reports or presentations/verbally.
- Able to use your own initiative and to plan and prioritise your workload, and willing to go the extra mile when necessary to complete priority activities/meet deadlines.
- Able to break down a complex challenges/tasks into an ordered programme of work to achieve a given objective on time and to budget.
- Excellent ICT skills, particularly MS, MIS products and CRM systems.
- An understanding of data protection and information assurance regulations, and the importance of respecting the confidentiality if the information you will have access to.
Similar Jobs
Senior Specialist – Regulatory Submissions Management
Senior Publishing Specialist providing regulatory submission publishing services for GE HealthCare. Ensuring quality and timeliness while liaising with Regulatory Affairs and local affiliates.
Regulatory Affairs Specialist, Radiology Coding
Regulatory Affairs Specialist providing cross-specialty administrative and compliance support. Ensuring accuracy and readiness for quality programs, collaborating across various medical disciplines.
Pharmacy Benefit & Compliance Specialist
Pharmacy Benefit & Compliance Specialist supporting the compliance and benefit configuration needs for Pharmacy Department operations. Collaborating closely with internal teams and providing subject matter expertise.
Senior Regulatory Affairs Associate – Clinical Trial Application
Clinical Trial Submission Lead managing and executing Clinical Trial Applications globally. Ensuring compliant submissions across multiple studies with effective team collaboration and stakeholder engagement.
Senior Regulatory Consultant – Advertising & Promotion
Senior Regulatory Consultant leading FDA regulatory strategy for advertising and promotion compliance. Collaborating with cross-functional teams to ensure effective healthcare communications while mitigating risk.
Compliance Support Associate
Agiloft & ComplianceWire Support Associate providing operational support for compliance workflows in regulated life sciences. Requires experience with AgileLoft and ComplianceWire platforms.
Site Activation Specialist II – Min 2 years of regulatory experience in Mexico
Site Activation Specialist responsible for quality deliverables in clinical trials and regulatory compliance in Mexico. Collaborating with cross-functional teams to manage timelines and submission processes for trial activations.
Risk & Compliance Director
Risk & Compliance Director overseeing risk management and compliance programs at JLL. Collaborating with teams to safeguard financial integrity and promote compliance culture.
Customs Compliance Specialist
Customs Compliance Specialist supporting QVC Group and ensuring US import compliance through adherence to trade regulations. Collaborating with internal teams, external partners, and government agencies in a remote role.
GRC & Client Assurance Manager
GRC Manager building and strengthening compliance functions for a B2B SaaS company. Ensuring robust governance while meeting enterprise customer expectations in regulated sectors.
Compliance Specialist
Digital Marketing Specialist managing global advertising campaigns across Google Ads and Facebook Ads. Analyzing performance metrics and optimizing campaigns for international markets with cross-timezone collaboration.
Resident Compliance Specialist
Resident Compliance Specialist in Contract Management Services, fostering communication between residents and owners. Advocating for solutions and ensuring compliance with housing regulations.
PWA Compliance Liaison
PWA Compliance Liaison supporting IRA/PWA compliance at the project/site level. Enhancing visibility and issue resolution for compliance within construction schedules and trade partners.
Senior Compliance Analyst
Providing compliance support to ARI’s life insurance and annuity business. Reviewing marketing materials and ensuring compliance with regulations while collaborating across teams.
Senior Compliance Associate
Senior Compliance Associate leading regulatory reporting and examinations for multi-state mortgage lending. Managing compliance with evolving digital asset regulations in a fintech environment.
Hospice Clinical Compliance & Audit Associate Director
Hospice Clinical Compliance & Audit Associate Director at Ennoble Care overseeing hospice intake compliance and audit activities for regulatory adherence. Ensuring documentation accuracy, compliance, and claim readiness.
Senior GRC Analyst, SOC 2
Senior GRC Analyst I responsible for SOC 2 readiness and compliance. Leading client engagements and coaching team members on SOC 2 automation platforms.
Director of Policy and Regulatory Affairs
Director of Policy at XYPN advocating for fiduciary financial planning regulations and developing member education. Monitoring regulatory changes and influencing advocacy initiatives across the United States.
Regulatory Specialist
Product Regulatory Specialist at J.R. Simplot Company overseeing regulatory compliance of pesticide products. Collaborating with teams to maintain product registrations and safety documentation.
Senior GRC Analyst
Senior GRC Analyst at Bamboo Health improving compliance and security automation. Evaluating risks and conducting audits to enhance the security posture and customer trust.