Configuration Analyst
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Job Description
Configuration Analyst designing and maintaining booking, meetings, and travel-management systems for ADTRAV. Configuring Concur, Sabre, Cvent, and related platforms while supporting clients and implementations.
Responsibilities:
- Design and maintain ADTRAV and third-party software systems, including RezDesk, Concur, Deem, Cytric, GetThere, and Cvent
- Serve as a subject matter expert during client implementations, including meeting implementations
- Configure and customize new accounts and ensure customer requirements are implemented accurately
- Configure online booking tools, meetings tools, profile systems, mobile applications, and internal proprietary products
- Analyze proposed product-design changes and optimize user experience
- Assist in prioritizing configuration administration workload
- Assess escalated online issues; troubleshoot, research, and diagnose problems
- Review and recommend system improvements and support configuration change requests
- Act as liaison among management, development, and customers
- Perform site demonstrations or training as needed
- Manage and resolve JIRA ticket cases
- Create and execute test plans
- Stay current on information technologies, emerging trends, and company applications
- Participate in ongoing professional development and training
- Develop expertise in ADTRAV software, the travel industry, and customer base
- Represent ADTRAV by fostering positive relationships with employees, clients, vendors, partners, and stakeholders
- Follow company policies, procedures, and confidentiality requirements
- Perform other assigned duties and responsibilities
Requirements:
- Bachelor’s Degree in business or related field or equivalent experience required
- At least 3 years of travel industry experience required
- 5+ years of experience with Concur and Sabre
- 2+ years of experience with Deem, Cytric and GetThere
- Experience working with Cvent, Amadeus, and mobile products preferred
- Experience writing PNR Editor strings required
- Certifications in Cvent configuration or online booking tools a plus
- Ability to analyze and interpret complex information from multiple sources
- Strong troubleshooting and problem-solving skills
- Ability to communicate complex technical concepts to non-technical audiences
- Experience with issue tracking systems such as Jira
- Excellent English verbal and written communication skills
- Strong business writing abilities
- Highly organized and self-motivated; able to manage multiple priorities with minimal supervision
- Demonstrated attention to detail and accuracy
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent time management and organizational skills
- Ability to work remotely while meeting company home office and productivity requirements
- Ability to sit and work at a computer for extended periods of time
- Able to maintain confidentiality of company and client information
- Able to successfully pass a credit, criminal, and/or employment reference background check
- Able to successfully pass a government clearance process as required
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Remote work arrangement
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