Configuration Manager
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Job Description
Configuration Manager at Arηs Group overseeing Service Configuration Management and CMDB processes. Involves implementing CMDB solutions and ensuring data accuracy for IT service management.
Responsibilities:
- Own and manage the Service Configuration Management (SCM) practice and Configuration Management Database (CMDB)
- Define, implement, monitor and continuously improve Service Configuration Management processes and standards
- Ensure the accuracy, completeness and consistency of CMDB data, including data quality ownership and governance
- Manage the full lifecycle of Configuration Items (CI), including relationships, dependencies and service mapping
- Ensure up-to-date service trees and proper representation of services within the ITSM solution
- Integrate CMDB with other ITIL practices, especially Change Enablement and automated discovery tools
- Define and monitor CMDB and Service Configuration Management KPIs and reporting
- Prepare and maintain policies, procedures and Standard Operating Procedures (SOPs)
- Support audit activities and provide CMDB reporting and compliance evidence
- Manage data sources, discovery mechanisms and ensure proper data integration across systems
- Contribute to other ITIL practices and support overall IT service lifecycle management
- Promote a positive, service-oriented customer experience
- Perform additional tasks as assigned by the supervisor
Requirements:
- Master’s degree plus 3 years of IT experience
- Excellent practical knowledge of IT Service Management, especially Service Configuration Management
- Proven experience implementing, managing and improving CMDB solutions
- Hands-on experience with ServiceNow Configuration Management and CMDB
- Experience in CI lifecycle management, governance enforcement and data quality ownership
- Practical experience integrating CMDB with Change Enablement processes
- Experience in service mapping, dependency modelling and complex system interoperability
- Knowledge of automated discovery tools and data source management
- Strong understanding of IT service lifecycle management
- Experience in reporting, KPI definition and audit support
- Excellent communication skills (written and verbal)
- Strong organizational skills, attention to detail and accuracy
- Demonstrates responsibility, initiative and a proactive mindset
- Displays a cooperative, supportive and service-oriented attitude
- Applies a holistic and forward-looking approach to problem solving
- Highly motivated with the ability to work independently
- Good knowledge of English (minimum C1 level).
Benefits:
- Employees can work remotely
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