Consultor/a Dynamics 365 Customer Service
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Job Description
Dynamics 365 Customer Service Consultant for international project at IRIUM. Responsible for configuration, maintenance, and development in the Microsoft Dynamics environment.
Responsibilities:
- Implementar, ajustar y optimizar funcionalidades de Microsoft Dynamics 365 Customer Service.
- Configurar y mantener Dynamics 365 Channel Integration Framework.
- Trabajar con Copilot Service Workspace para su adopción y personalización en el entorno del cliente.
- Realizar desarrollo y mantenimiento en JavaScript para extender el comportamiento de formularios y componentes del CRM.
- Utilizar Microsoft APM SDK para monitorización y diagnóstico.
- Participar en ceremonias y dinámicas ágiles.
- Colaborar en la resolución de incidencias y en la evolución funcional de la plataforma.
Requirements:
- Experiencia de unos 5/6 años en Microsoft Dynamics 365 Customer Service.
- Conocimiento de Copilot Service Workspace.
- Experiencia en Dynamics 365 Channel Integration Framework.
- Experiencia práctica con Microsoft APM SDK.
- Programación en JavaScript.
- Experiencia trabajando bajo metodologías ágiles.
- Imprescindible contar con un nivel alto de inglés.
Benefits:
- Contratación indefinida directamente con nosotros.
- Banda salarial según experiencia y encaje con empresa y proyecto.
- Modalidad full-remote , dentro de territorio español.
- Buen clima laboral.
- Acceso ilimitado a formación tecnológica puntera en modalidad barra libre.
- Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa...
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