Contact Center Specialist
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Job Description
Contact Center Specialist connecting with current and potential members for Wider Circle’s programs. Provide customer service and conduct outbound calls to prospective members.
Responsibilities:
- Conduct outbound calls to prospective members, introducing them to our programs.
- Build rapport with members to understand their needs and effectively communicate our value propositions.
- Provide excellent customer service by responding to questions and concerns in a professional manner.
- Accurately document member interactions and update records in the outreach center database.
- Meet or exceed daily and monthly call targets and performance metrics.
- Collaborate with team members and supervisors to refine engagement techniques and strategies.
- Participate in training sessions to stay updated on product knowledge and call center best practices.
Requirements:
- High school diploma or equivalent.
- Strong verbal communication skills with a persuasive and engaging style.
- Ability to work in a fast-paced environment and handle rejection with resilience.
- Basic computer skills for data entry and navigating call center software.
- Prior experience in sales, customer service, or telemarketing (preferred but not required).
- A positive attitude, willingness to learn, and commitment to achieving goals.
- A comfortable, distraction-free workspace at home to support your remote work responsibilities.
Benefits:
- Performance-based incentive bonuses
- Opportunity to grow with the company
- Comprehensive health coverage including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
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