Contact Center Systems Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Five9 Contact Center Admin overseeing live contact center ops. Setting up flows, automating reports, and ensuring operational efficiency while working remotely.
Responsibilities:
- Configure campaigns and queues (Five9 or similar)
- Pull/export contact center data (CSV-style)
- Build reports in Excel for ops teams
- Run live dashboards and metrics
- Support real-time questions from agents/leads
- Solve with formulas, not manual work
- Automate repeat tasks if possible (SQL/Python bonus)
Requirements:
- 5+ years in contact center admin (Five9 or similar)
- Strong Excel (PivotTables, VLOOKUP/XLOOKUP, formulas)
- Passed live Excel test (required to be hired)
- Able to work full-time US hours
- Reliable schedule, no frequent connectivity gaps
- Nice to have: SQL or Python (report automation, scaling)
- Five9 hands-on (not just exposure)
Benefits:
- Fully remote role
- Real ownership of live ops—not back-office busywork
- Direct impact, no analyst bottlenecks
- Tight feedback loop with leads and ops
Similar Jobs
Contact Center Support Operator I
Contact Center Support Operator providing patient-first healthcare through answering inbound calls and transferring info. Collaborating effectively to ensure timely access to patient information.
Contact Center Representative
Contact Center Representative ensuring positive customer experiences and resolving banking issues. Engaging customers across various channels and transactions with a focus on service.
RN Call Center
Providing telehealth services for patients at Sanford Health, requiring an RN license and telehealth skills.
Principal Consulting Engineer – Contact Center, Five9
Principal Consulting Engineer focusing on delivering enterprise-class technical solutions for IP call centers at CDW. Leading project strategies and technical advice for clients and teams.
Call Center Trainer
Call Center Trainer preparing agents for success in a sales-driven call center at SAPS LLC. Delivering training, coaching, and developing materials for new hires and existing agents.
Agente de Ventas, Call Center
Call Center Sales Executive for remote work sales in Colombia. Requires 1 year experience in intangible sales and strong skills in prospecting.
Call Center
ASESORES DE VENTAS LINEAS MOVILES realizando llamadas para ofrecer portabilidades en Netcall Group. Solicitamos secundaria completa y disponibilidad para trabajo remoto al 100%.
Teleoperador, Ventas, Call Center
Teleoperador en ventas para Partner Service S.A.C. ofreciendo portabilidad y promociones en modalidad remota.
Call Centre Manager
Call Centre Manager leading remote customer service team for UK employer. Managing team performance and enhancing customer experience in a remote environment.
Agente de Call Center
Call Center Agent for Claro, handling customer calls for equipment renewals and discounts, working fully remotely. Offering significant commissions and compliance with government Covid-19 measures.
Call Center Agent, Sin Experiencia
ASESORES DE VENTAS LINEAS MOVILES (PORTABILIDAD) para Entel Perú, realizando llamadas a clientes para ofrecer portabilidades y nuevas líneas en conexión 100% remota.
Operations Training Specialist, Contact Center
Operations Training Specialist managing training lifecycle for operations teams at Sidecar Health. Focused on onboarding, content creation, and aligning knowledge with operational changes for an enhanced member experience.
Call Center Agent, Full-Time
Call Center Sales Agent making outbound auction calls in a flexible, fully remote role. Supporting a self-storage company with excellent customer service and effective communication skills.
Call Center Agent
Call Center Sales Agent for remote self-storage company making outbound auction calls. Responsible for handling customer conversations and ensuring compliance with processes.
Call Center Sales Agent, Warm Leads
Sales Agent converting warm leads into rentals for a technology-driven self-storage agency. Fully remote role focusing on customer service and performance metrics.
Inbound Sales Consultant
Inbound Sales Consultant assisting high-net-worth guests in booking cruises from home. Handling inbound sales calls and building lasting customer relationships while demonstrating passion for travel.
Inbound Sales Consultant, Call Center Sales
Remote Inbound Sales Consultant with a passion for travel assisting high-net-worth clients in booking cruises. Focused on delivering exceptional customer service while working from home.
Inbound Sales Consultant
Remote Inbound Sales Consultant assisting high-net-worth guests with cruise bookings for Viking Cruises. Build relationships and provide personalized travel recommendations while working from home.
Inbound Sales Consultant
Remote Inbound Sales Consultant at Viking Cruises handling sales calls and providing travel recommendations. Building relationships and closing sales for high-net-worth clients in a fully virtual environment.
Bilingual Call Center Representative
Bilingual Call Center Representative answering member inquiries for healthcare services via phone. Providing customer support and resolving requests in a CRM system.