Contact Center Training Specialist
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Job Description
Training Specialist facilitating and leading training presentations for CLEAResult. Managing development and revision of training courses for all levels of staff in the energy solutions sector.
Responsibilities:
- Conduct, facilitate and lead training presentations to all levels of staff.
- Develop and revise courses, using instructional design using adult training principles.
- Ensure training materials are current, useful, and easily accessible to the appropriate audience.
- Evaluate effectiveness of training and course presentations.
- Develop training aids, such as multimedia visual aids, and training handbooks, and quick reference guides as needed.
- Ability to work with subject matter experts (SMEs) throughout the enterprise to collect technical and industry specific information and convert into a format usable to a broad audience.
- Basic understanding in the design and development of on-line training modules.
- Ability to review performance of teams to KPIs to determine additional training needs.
- Identify and train departmental SMEs to assist in training.
- Review of performance metrics (including quality scores) of the business line and exit interviews to recommend revisions or additions to training materials and programs.
- Support of the web-based knowledgebase by facilitating routine meetings with admins, updating reporting on usage, creating standardization rules for material, and making recommendations for enhancements to the site and program.
- Develop new hire training with a focus on adaptability, providing content most needed to a new hire, and measuring their aptitude before being put into production.
- Develop additional training materials designed for existing employees after evaluation of business needs and opportunities for increased performance.
- Provide routine updates to business on training materials recently published, underway, and the impact of training on identified key metrics
Requirements:
- 2 to 4 years of experience
- Bachelor’s degree preferred
Benefits:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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