Content Moderator
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Job Description
CurseForge Content Moderator safeguarding a gaming modding platform for UK creators. Reviewing mods, supporting authors, and enforcing content, EULA, and ToS policies.
Responsibilities:
- Maintain high standards of quality, appropriateness, and safety in the CurseForge project library
- Review, approve, reject, or provide feedback on mods and add-ons according to content, EULA, and ToS policies
- Support CurseForge authors with technical issues and concerns
- Collaborate with Support, R&D, QA, and other teams to address daily operational challenges
- Verify files
- Respond to creator inquiries across multiple communication channels
- Help shape a safe, engaging, user-friendly, and fun modding platform
- Forge a lasting alliance between mighty orcs and puny humans
Requirements:
- Eligibility to work in the UK
- At least 2 year of experience in user support in technical fields
- Previous experience in a technology environment
- Availability to work Tuesday through Saturday
- Strong communication skills, patience, and a can-do attitude
- Ability to work independently, with strong organizational, prioritization, and time management skills
- Proven analytical and problem-solving abilities, with excellent attention to detail
- Strong troubleshooting and multitasking skills
- Native-level proficiency in written and spoken English
- Demonstrated accountability and ownership, with a track record of independently driving projects to completion
- Proven decision-making skills, with the ability to apply policies, consider business context, and exercise sound judgment
- Bonus: Solid understanding of different file types and folder structures
- Bonus: Knowledge of scripting languages such as Java, Lua, or others
- Bonus: A Minecraft player
Benefits:
- Remote work arrangement
- Full-time employment
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