Content Operations Analyst
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Job Description
Content Operations Analyst at Storyteller, a B2B SaaS platform for managing sports content. Ensuring accuracy and professionalism in high-volume content during live events with collaborative workflow support.
Responsibilities:
- Help keep high-volume sports content accurate, timely, professional, and trusted.
- Work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement.
- Run content operations and support workflows during live sports events and other high-volume publishing periods.
- Quality-check visuals, copy, metadata, links, calls to action, timing, categorization, and brand consistency.
- Spot, describe, and escalate issues clearly before they become client or user problems.
- Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
- Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
- Maintain clear handovers, incident notes, support updates, and QA records.
- Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats.
- Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.
Requirements:
- Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information.
- High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you.
- Clear written English and the ability to explain an issue calmly, precisely, and without drama.
- Reliability and follow-through when live coverage, client support, or content accuracy matters.
- Strong judgment under pressure.
- Outcome ownership: you care whether the content, fix, or support update actually landed correctly.
- Curiosity about systems.
- Comfort using AI and tools to improve your own work while still checking important details yourself.
- Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet.
- Interest in sport, media, digital content, SaaS, or live operations.
- Experience in content QA, customer support, live operations, editorial, proofreading, or moderation (nice to have).
- Experience working in a fast-paced operating environment (nice to have).
Benefits:
- 33 Days Paid Leave
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