Contract Services Coordinator
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Job Description
Contract Services Coordinator scheduling technicians, subcontractors, and maintenance jobs for an Australian facilities business. Managing client communication, job records, compliance documentation, and invoicing support remotely from the Philippines.
Responsibilities:
- Coordinate planned and reactive maintenance requests across multiple clients
- Schedule technicians and subcontractors based on availability, location, skills and compliance requirements
- Monitor daily schedules and adjust for delayed, rescheduled or urgent jobs
- Coordinate technician attendance, site access and job requirements
- Manage competing priorities and ensure jobs progress within agreed timeframes
- Assist with on-call schedules and timesheet accuracy
- Create, update and maintain jobs, quotes and work orders in SimPRO or similar systems
- Maintain accurate job statuses, technician hours, materials, rates and related information
- Follow up outstanding jobs, quotes, purchase orders and work orders
- Maintain client portals and internal records
- Prepare and support accurate job invoicing and submit required documentation
- Assist with contract administration, document control and general administrative tasks
- Communicate with clients about bookings, scheduling changes, technician attendance and job completion
- Respond to client enquiries and provide updates via email, phone and client portals
- Escalate issues and assist with scheduling or service-related concerns
- Maintain working relationships with technicians, subcontractors, supervisors and clients
- Ensure technicians and subcontractors have required inductions, safety checks and documentation before site attendance
- Maintain records supporting contract and client requirements
- Provide required documentation with invoices to minimise payment delays
- Support workplace health and safety, quality and environmental compliance
- Work closely with the Contract Services Team Lead, Contract Services Manager and Supervisors to ensure jobs are efficiently scheduled, completed on time and properly documented
Requirements:
- Philippines-based candidates
- 1–3 years’ experience in scheduling, maintenance coordination, facilities management, construction, trade services or a similar environment
- Experience coordinating planned and reactive maintenance tasks
- Strong scheduling and coordination experience
- Experience using SimPRO or a similar job management/field service system
- Understanding of building, maintenance, or trade service processes
- Strong written and verbal English communication skills
- Excellent attention to detail and data accuracy
- Proficiency with Microsoft Office and general business software
- Ability to work collaboratively with technicians, subcontractors, supervisors, and management
- Ability to work independently and take ownership of tasks through to completion
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile
Benefits:
- 100% remote work from home
- AU business hours, Monday to Friday
- Engagement via an Employer of Record (EOR) service
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