Conversational Designer
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Job Description
Conversational Designer at Miratech developing chatbot and voicebot experiences using Dialogflow. Collaborating with teams to create engaging conversational solutions for global clients.
Responsibilities:
- Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES.
- Create intents, entities, utterances, contexts, and dialogue management strategies.
- Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences.
- Optimize bot performance through continuous training, testing, and analytics review.
- Design fallback handling, error recovery flows, and escalation journeys to live agents.
- Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions.
- Conduct user testing and improve conversation flows based on customer interactions.
- Maintain conversational design documentation and best practices.
- Support multilingual and omnichannel conversational experiences where required.
Requirements:
- 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX.
- Hands-on experience with Dialogflow CX/ES and Google CCAI.
- Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows.
- Experience designing conversational experiences for IVR, voice bots, or chatbots.
- Excellent writing, communication, and interaction design skills.
- Ability to translate complex business processes into simple conversational experiences.
- Strong analytical and problem-solving abilities.
- Nice to Have Experience with IVR modernization or IVR-to-bot migration programs.
- Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms.
- Exposure to prompt engineering and generative AI conversational experiences.
- Experience working with contact center operations and customer support workflows.
- Understanding of conversational analytics and bot performance optimization.
- Familiarity with Agile methodologies and collaboration tools.
Benefits:
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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