CS Technical Engineer
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Job Description
Customer-Facing Technical Engineer at Amplify managing technical issues and collaborating with merchants. Utilizing Shopify expertise to enhance customer success and product integration.
Responsibilities:
- Serve as the technical point of contact for merchants across pre- and post-installation workflows
- Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior
- Partner with Customer Success to diagnose problems, propose solutions, and guide implementation
- Translate technical issues into clear, actionable steps for merchants
- Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes
- Participate in strategic business reviews to provide technical clarity and unlock additional value
- Identify upsell or expansion opportunities based on technical conversations
- Create and maintain technical documentation, playbooks, and repeatable workflows
Requirements:
- 2 to 5 years in a customer-facing technical role (Solutions Engineer, Technical Support, Technical Success, etc.)
- Strong understanding of the Shopify ecosystem, including: Liquid themes, Checkout behaviour, Store configuration and customization
- Experience working directly with e-commerce merchants or SaaS e-commerce tools
- A collaborative mindset and willingness to own problems end to end
- Nice to Have: Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization
- Familiarity with Shopify Plus environments and high-volume merchant needs
- Experience with SQL and browser developer tools
- Exposure to CRO or revenue optimization tools
Benefits:
- Fully remote role
- Work directly with founders, product, and success teams on high-impact merchant problems
- Tight-knit team that values speed, clarity, and accountability
- Minimal red tape; if you see a solution, you can build or propose it
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