Service Desk Engineer
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Job Description
Service Desk Engineer providing premium IT support for a portfolio of high-profile clients across Mac and Windows. Primarily remote, with occasional client site visits in London.
Responsibilities:
- Diagnose and resolve 1st/2nd line incidents across macOS and Windows
- Manage tickets end-to-end with accurate documentation and timely client updates
- Support Microsoft 365 and Google Workspace administration
- Configure and deploy hardware for client onboarding
- Contribute to the internal knowledge base and escalate to senior engineers where needed
- Participate in a one-week-per-month out-of-hours on-call rotation
Requirements:
- 3+ years in a service desk or technical support role
- 2+ years supporting both macOS and Windows
- MSP experience preferred
- At least one current certification: Apple Certified IT Professional, Microsoft Azure Administrator Associate, or Google Workspace Administrator
- Experience in an SLA/KPI-driven environment
- Strong written and verbal communication — you're client-facing daily
- UK-based, eligible to work in the UK
- Bonus points for: DattoRMM, Addigy, JAMF, Adobe Creative Cloud support, or French language skills
Benefits:
- Private medical insurance
- Primarily remote (occasional London/client site visits)
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