Customer Account Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Account Specialist selling brightwheel’s early-education technology platform. Managing prospecting, demos, pipeline ownership, retention, and renewals.
Responsibilities:
- Engage prospective and existing customers to understand needs and recommend brightwheel solutions
- Conduct high-volume outbound outreach and discovery
- Run tailored live product demonstrations via Meets
- Own the full pipeline from lead generation and qualification through demos, closing, retention, and renewal
- Work proactively with at-risk and cancellation-risk accounts to diagnose concerns and retain customers
- Achieve monthly revenue, retention, demo, activity, and unit goals
- Use Salesforce to manage outreach, pipeline, and follow-ups
- Learn the competitive landscape and position brightwheel based on customer needs
- Review calls and demos with managers and peers to improve sales skills
Requirements:
- Experience in customer success or account management
- Experience working with frustrated customers
- Proven track record of hitting or exceeding challenging goals in a performance-visible environment with constant performance assessments
- Comfort with high-volume/high-velocity sales, including 70+ calls per day
- Experience with high phone-volume activity
- Experience working remotely
- Experience with multiple workflows
- Exceptional ability to identify customer challenges and solutions and overcome objections
- Excellent communication, organizational, time-management, and prioritization skills
- High comfort with ambiguity
- Preferred: Salesforce, Zoom, basic Excel/Sheets, startup environment, and early education experience
- Must be authorized to work in the United States
Benefits:
- Equity opportunities
- Comprehensive medical, dental, and vision coverage
- Generous paid parental leave
- Flexible PTO
- Local retirement or savings plans, such as 401(k) in the U.S.
- Pay equity commitment
- Diverse and inclusive workplace
Similar Jobs
Customer Specifications Specialist
Customer Specifications Specialist coordinating customer specification reviews and quality agreements. Supporting Ingredion’s plant quality, sales, and global document teams across North America and Europe.
Customer Enrollment Specialist
MVR onboarding specialist managing state-specific compliance paperwork and vendor coordination. Supporting Motive customers using its AI-powered fleet-operations platform.
Customer Intake Specialist – Extended Coverage Representative
Customer Intake Specialist processing healthcare orders for MedScope, a health and safety company. Handling Medicare Advantage calls, data entry, customer records, and intake communications.
Customer Escalation Specialist – Networking
Remote customer escalation specialist supporting HPE’s federal networking customers. Handling cases, RMAs, account issues, and 24x7 service coverage through Juniper systems.
Customer Outreach Specialist I
Customer Outreach Specialist scheduling qualified meetings for Power TakeOff, a utility energy-efficiency software provider. Conducting high-volume phone and email outreach to help businesses reduce energy consumption.
Customer Insights and Strategy Delivery Specialist
Customer insights specialist analyzing CX data for NPS Prism, Bain’s cloud-based CX benchmarking platform. Developing client insights, materials, training, and adoption support.
Customer Delivery Specialist
Customer Delivery Specialist launching mentoring programs for higher education partners at Mentor Collective. Coordinating platform setup, data readiness, matching, customer enablement, and operational improvements.
Customer Outreach Specialist
Customer Outreach Specialist specializing in outbound calling to connect with customers for SanMar. Role involves making sales calls, educating customers, and collaborating with Territory Managers.
Customer Solutions Specialist
Customer Solutions Specialist at IGS Energy building customer connections and providing exceptional experiences. Educating customers on IGS energy’s sustainability journey and associated products.
No more related jobs available.