Customer Insights and Strategy Delivery Specialist
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Job Description
Customer insights specialist analyzing CX data for NPS Prism, Bain’s cloud-based CX benchmarking platform. Developing client insights, materials, training, and adoption support.
Responsibilities:
- Analyze large datasets and perform bespoke cuts to build CX insight stories for clients
- Develop CX insights and client materials that showcase the value of Prism
- Participate in client conversations with Client Engagement Managers to deliver insights
- Support clients in using the Prism tool
- Support client training and adoption needs with Client Engagement Managers
- Develop training materials and deliver training as needed
- Support the Commercial team and Bain case teams with analyses and materials for Prism clients
- Manage data analysis for client delivery
Requirements:
- 2+ years of experience in consulting, customer insights, data analytics teams, or data-heavy client-facing roles
- Strong experience storytelling with data, including building PowerPoint slides based on data
- Outstanding client service skills; responsive, proactive, empathetic, and detail-oriented
- Strong interest in customer experience, loyalty analytics, and strategic marketing
- Demonstrated ability to derive insights from complex data
- Comfort working with large datasets and executing analysis in Excel and preferably Tableau
- Attention to detail and high delivery standards for clients
- Ability to thrive in an entrepreneurial environment and handle changing priorities
- Strong communication skills and a proven record of collaborating across teams and organizations
- Preferred comfort with large datasets and analysis in Alteryx and SQL
- Must be authorized to work in the United States without employer sponsorship
Benefits:
- Bain & Company collaborative work culture
- Diversity, inclusion, and collaboration
- Professional and personal development opportunities
- Environment to thrive professionally and personally
- Opportunity to work with a global team serving clients worldwide
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