Customer Intake Specialist – Extended Coverage Representative
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Job Description
Customer Intake Specialist processing healthcare orders for MedScope, a health and safety company. Handling Medicare Advantage calls, data entry, customer records, and intake communications.
Responsibilities:
- Input new orders arriving via phone, fax, or email into the customized system
- Verify information contained on order forms
- Communicate with customers or referring sources as needed
- Navigate healthcare portals to find customer information needed during the intake process
- Enter orders and relevant information into the customized system
- Correct existing customer records when notified of changes
- Cancel customer accounts or services when needed
- Answer daily calls and emails from customers and care managers
- Monitor varying queues for new orders, customer record updates, service cancellations, and other intake communications
- Critically read communications to determine the required action before processing tasks or entering data
- Identify missing or incorrect information and take steps to correct and process orders
- Answer inbound evening calls from members who wish to opt in to eligible Medicare Advantage services
- Work independently and maintain productivity during evening hours with limited or no direct managerial support
- Collaborate across the Intake team and other departments
Requirements:
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
- Minimum associate degree in healthcare related field (preferred)
- Proficiency in the Microsoft Office suite of applications required
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor
- Compliance with HIPAA guidelines required
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
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