Senior Specialist, Customer Enablement
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Job Description
Senior Customer Enablement Specialist supporting Entegris semiconductor materials customers across North America. Managing forecasts, inventory, allocations, escalations, and recurring-revenue operations.
Responsibilities:
- Serve as the primary Customer Enablement point of contact for North America OEM accounts and their broader ecosystem
- Maintain ownership of customer satisfaction and revenue-support activities for mature product lines and recurring revenue
- Resolve complex customer, product, supply, and service issues by coordinating across internal teams and functions
- Drive customer alignment meetings and align build plans with customer priorities
- Use Delivery Priority Codes in SAP to document customer prioritization needs
- Align global priorities with assigned Global CE OEM enablement partners
- Develop and maintain forecasts for assigned North America OEM accounts and ecosystem demand
- Drive global communication and consistency across customer sites, regions, and internal teams
- Manage consignment inventory programs and minimize stale inventory
- Partner with Finance to resolve escalated accounts receivable issues
- Oversee product allocations to optimize customer satisfaction in alignment with CXI metrics
- Participate in semi-annual business reviews with Key Account Managers
- Improve on-time shipments and operational efficiency through cross-functional collaboration
- Communicate quality notifications and Product Change Notifications across assigned accounts and ecosystem partners
- Build and maintain customer relationships to provide insights and influence business decisions
- Contribute to continuous improvement initiatives and organizational goals
Requirements:
- Bachelor’s degree in business or related field, or equivalent experience
- 5–8 years in sales or customer enablement
- At least 2 years in the semiconductor manufacturing industry
- Experience supporting semiconductor materials, specialty chemical, contamination control, filtration, or advanced materials product lines strongly preferred
- Strong Excel skills
- SAP experience strongly preferred
- Advanced knowledge of semiconductor materials and chemical product applications
- Strong analytical, forecasting, and business acumen skills
- Ability to translate customer manufacturing requirements into operational priorities
- Ability to assess the impact of supply and quality events
- Ability to lead complex customer engagements
- Ability to influence cross-functional decisions and drive resolutions
- Must not require Entegris immigration sponsorship now or in the future
Benefits:
- Annual bonus eligibility
- Progressive paid time off policy
- Generous 401(K) plan with an impressive employer match with no delayed vesting
- Health, dental and vision insurance packages
- Education assistance
- Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
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