Customer Intake Specialist
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Job Description
Customer Intake Specialist processing medical alarm orders for MedScope, a Medical Guardian division. Reviewing healthcare information, updating records, and handling customer communications.
Responsibilities:
- Input new customer orders received via phone, fax, or email into the customized system
- Verify information on order forms
- Communicate with customers or referring sources as needed
- Navigate healthcare portals and online resources to find customer information
- Enter orders and relevant information into the customized system
- Correct existing customer records when changes are reported
- Cancel customer accounts or services when needed
- Answer customer and care manager calls and emails daily
- Monitor Intake communication queues for new orders, record updates, and service cancellations
- Critically review communications to determine required actions
- Identify missing or incorrect information and take steps to correct and process orders
- Work across departments while complying with HIPAA guidelines and handling confidential health information
Requirements:
- Minimum associate degree in healthcare related field (preferred)
- Proficiency in the Microsoft Office suite of applications required
- Candidates must be authorized to work in the United States without current or future need for visa sponsorship
- Must complete a successful background check and FBI fingerprint
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor
- Permanent residency in PA, DE, GA, MI, NC, TX, NJ, or FL
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
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