Customer Delivery Specialist
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Job Description
Customer Delivery Specialist launching mentoring programs for higher education partners at Mentor Collective. Coordinating platform setup, data readiness, matching, customer enablement, and operational improvements.
Responsibilities:
- Lead and coordinate workflows for a portfolio of higher education partners, tracking deliverables and proactively addressing risks
- Support configuration of mentoring programs in the Mentor Collective platform based on institutional goals, matching parameters, and custom user roles
- Build and tailor surveys, communication templates, and other core assets
- Guide customers through participant data collection, spreadsheet formatting, and system verification
- Perform quality assurance checks before program go-live
- Coordinate participant matching workflows and implementation phase readiness
- Facilitate orientation calls and platform walkthroughs for administrators and staff
- Assist in developing user guides, launch kits, and self-service customer resources
- Serve as a responsive point of contact for customer questions
- Leverage AI, automation, and internal software tools to streamline administrative tasks
- Collaborate with Partner Support, Account Executives, Product and Engineering, and Customer Success Managers
- Identify repetitive tasks, suggest workflow improvements, and refine playbooks and customer resources
Requirements:
- Bachelor’s degree required
- Entry-level role; 0–2 years of experience
- Relevant internships, campus leadership, or customer-facing roles are a plus
- Curious and highly trainable; able to learn new software quickly and apply feedback
- Strong organization and project management skills
- Detail-oriented; able to manage multiple deadlines
- Strong written and verbal communication skills
- Comfortable presenting over Zoom and guiding customers through multi-step processes
- Proactive self-starter who anticipates needs and takes ownership of issues
- Logical problem-solving and troubleshooting ability
- Interest in education technology, software workflows, AI tools, and higher education
Benefits:
- 100% remote company
- 5 Medical plans - all PPO plans
- 1 Medical plan option is 100% employer-covered (employee-only tier)
- 5 Dental/Vision plans
- HSA, FSA, Dependent FSA options
- Talkspace mental health therapy covered at no cost to the employee
- Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care
- One Medical membership covered at no cost to the employee
- Flexible PTO with a minimum requirement for employees
- 12 Company holidays
- Company-wide 'winter break' between Christmas & New Year each year
- 401k benefits + Company Match
- Stipend for WFH office setup
- Flexible work schedule
- Ability to work remotely while traveling
- Opportunity for $5,000–$10,000 in bonus potential
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